8×8 and Jive are popular Business VoIP service providers that have been rated highly by customers and this can make it tricky trying to decide on the one that’s right for your business. Well, to make things easier, you can check out our comparison post below that includes details on the main features, pricing plans, and customer services that 8×8 and Jive have to offer.

The right VoIP provider can streamline your communications and help your business to be more productive every day. By the end of this post, you’ll have a better idea about which VoIP provider will benefit your business the most. You can save a lot of time and hassle comparing these services because, on the surface, it can be overwhelming attempting to compare the wide variety of features and integrations that are available.

Our Comparison of Jive vs 8×8

Jive Overview 

Jive provides businesses with cloud-based communications solutions that can completely replace traditional phone systems. They’ve created a platform that allows businesses to be flexible with the plans that they choose which can make it an ideal choice for businesses that are looking to scale up. The systems offered by Jive enable your employees to have an easier time communicating with each other and customers.

[Related: Jive vs Grasshopper]

8×8 Overview

8×8 is a VoIP provider that offers their services to businesses that are interested in having their communications unified through the cloud. The VoIP features are easy to use which makes it an option that’s easy to integrate into your business. For the most part, medium and small businesses are able to benefit from the 8×8 features more compared to larger corporations.

[Related: 8×8 vs Grasshopper]


Jive Main Features

  • Music on hold
  • Auto attendant
  • Call recording
  • Call Queues
  • Fax to email
  • Voicemail to email
  • Customized greetings
  • Conference bridge
  • Unlimited extensions
  • Softphone
  • Click-to-dial
  • Call logging

You can use Jive with some popular apps that include Microsoft Azure, Google Suite, Zoho CRM, and Salesforce. Being able to integrate this VoIP system with apps that your businesses use on a daily basis makes the transition process smoother. In addition to this, Jive can be used on desktops (Macs/Windows), as well as iPhones, iPads, and Android devices.

This is handy for enabling your employees to use a range of devices to stay in contact with each other and customers without any hassle.

8×8 Main Features

  • Number porting
  • Music on hold
  • Auto attendant
  • Extension dialing
  • Unlimited calling
  • Call forwarding
  • 3-way calls
  • Caller ID
  • Call transfers
  • Voicemail to email
  • Voicemail
  • Internet fax
  • Do not disturb available
  • Instant messaging
  • Online meetings

8×8 has a good variety of apps that it can be used with and they include:

  • SugarCRM
  • Zendesk
  • Outlook
  • Skype for Business
  • Salesforce
  • eAgent
  • NetSuite
  • ACT! by Sage

So, you’re provided with a range of app integrations that could prove useful if your business already uses them regularly. Being able to have your VoIP system integrated to the apps that your business uses for communications can make it a lot easier for employees to get used to using the new software to communicate with fellow employees and customers.

We also liked you can use 8×8 with Windows and Mac desktops, along with iPads, iPhones, and Android devices. This is excellent for allowing your employees to use the VoIP system on a variety of devices so that they can keep up with what’s going on, no matter where they are.

Jive Plans & Price

Jive offer a 5-tier pricing system where you can pay anywhere between $19.95 and $29.95 every month depending on the number of users that you have. Their pricing system is as follows:

  • 1-4 users costs $29.95
  • 5-9 users costs £25.95
  • 10-24 users costs $23.95
  • 25-49 users costs $21.95
  • 50-99 users costs $19.95

For larger businesses that want to use Jive’s VoIP services with over 100 users, they’ll need to contact the company to get a quote according to the number of people you want to have use their software. Jive’s pricing plans makes the most sense for larger businesses as the prices become lower with the more users you have.

8×8 Plans & Price

8×8 offer three pricing options that include X2, X5, and X8 plans. Their X2 plan costs $25 per month for each user and the features that are available include the following:

  • Unlimited calling to 14 countries
  • Virtual & phone number extensions
  • 1 GB of media storage
  • Unlimited internet faxing
  • Business SMS
  • Apps for desktops & mobiles
  • Instant messaging
  • HD voice quality
  • Video/audio conferences with up to 5 people
  • Virtual office analytics essentials

The X5 plan is $35 per month for each user and includes all of the above features, with some add-ons that include:

  • 5 GB of media storage
  • Unlimited calling to 32 countries
  • Call recording
  • Audio/video conferences with up to 25 people
  • Operator switchboard

8×8’s X8 plan costs $55 per month for each user and includes more benefits that include the following:

  • 10 GB of media storage
  • Audio/video conferences with up to 50 people
  • Analytics for Salesforce
  • Unlimited calls to 46 countries
  • Outbound/inbound contact center
  • Contact center visual IVR

Customer Support

One of the biggest factors that you’ll want to consider before making a final decision on a VoIP service provider is the type of customer service that they offer. This is especially the case for businesses that are making the transition from traditional phone lines to cloud-based communications as employees may struggle using the system initially. Therefore, having a reliable customer support team who you can contact for help can make implementing a new VoIP service into your business a lot smoother.


Jive’s customer service includes a phone number that you can ring to get in direct contact with a representative who can help you with anything you may be struggling with. You can also use the live support that’s available on Jive’s website to chat with someone on the customer service team online.


You can contact 8×8 via email, a phone number, or a live support system. So, you have numerous options to choose from when trying to get in contact with 8×8 to make sure that you’re able to receive the help you need quickly.

Can You Pay for 8×8 and Jive’s Services Monthly or Is There A Contract?

Yes, both 8×8 and Jive provide businesses with the option to pay for the services on a monthly basis. You can also contact them to get quotes depending on the number of users you’d like to have on the system.

Does 8×8 or Jive Offer Any Training?

8×8 only offer training in the form of documentation that you can use to help you get used to using the software. On the other hand, Jive provide training in the form of documentation and webinars. This could be a big benefit for businesses that aren’t feeling too confident on using the new VoIP system and want additional training.

Are There Any Free Trials Available With 8×8 Or Jive?

Free trails are available with Jive but 8×8 don’t currently offer businesses a free trial. Having the opportunity to have a free trial can give you a short period to see how well you’re able to utilize the VoIP system and whether you think it’s worth considering to continue using it.

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Large businesses and corporations will find that the pricing plans offered by Jive are more affordable as they have more users which means the monthly price is decreased. Jive also offer a free trial which can enable large businesses to do a test-run of the software before they make the jump to using the Jive VoIP software.

8×8 is more suited to small and medium sized businesses. The 3 plans that they offer come with some excellent features and small businesses can be sure to easily scale their businesses by adding more users for an increased price. So, it can be quite a flexible option for small and medium businesses that want to expand.

Jive and 8×8 offer fantastic VoIP services that customers have been rating highly. We hope that you can use the information found in this post to make the best decision on the VoIP provider that’s right for your business.

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