Finding the VoIP service provider that’s a good match for your business can be tricky due to how many services are available. This post covers the main features, customer support, and pricing plans that Phone.com and RingCentral have to offer. You can use this as a guide to learn more about what both VoIP services can do for your business and leave with a clearer image of the one that’s best for your company’s needs.

Our Comparison of RingCentral vs Phone.com


Phone.com Overview

Phone.com comes with excellent VoIP features that helps small businesses improve the way that team members collaborate with each other. Having a centralized system for communications also makes it easier for small companies to keep track of incoming and outbound calls to customers and other businesses that you may be in deals with. Their system is compatible with various devices which allows your employees to be on the move and always easy to contact.


RingCentral Overview

RingCentral’s VoIP features enables companies to improve the way that employees collaborate with each other and how they communicate with customers. They manage to keep their VoIP services up to date with the latest technology which is a bonus for companies that are looking to expand and continue improving their communications. Furthermore, their range of pricing plans provides businesses with the choice to pick the one that’s right for their needs.


Phone.com Main Features

  • Local & toll free numbers
  • Customized greetings
  • Music on hold
  • Unlimited extensions
  • Call forwarding
  • Virtual PBX
  • Global Numbers
  • Voicemail
  • Fax
  • Caller ID
  • Existing numbers can be transferred
  • Voicemail to text

Android mobiles and iPhones are compatible with Phone.com which means that most people will be able to easily use their VoIP features. If most employees in your business use Android mobiles and iPhones, they’ll be able to collaborate with each other to boost productivity, no matter where they are. This also allows employees to stay in contact with customers without having to be on location.

Phone.com offer four integrations that include PieSnyc, JobDiva, AllProWebTools, and APIANT. These aren’t some of the most popular apps that most companies regularly use. However, if you already use some of these apps, the process of installing and getting everyone used to using the new Phone.com VoIP system would be easier.


RingCentral Main Features 


  • Greetings available
  • Call forwarding
  • Music on hold
  • Extensions
  • Auto receptionist
  • Music on hold
  • Toll free & local numbers
  • Cloud PBX
  • Online meetings

Ringcentral offers a bunch of benefits include a great range of 12 integrations availiable with some of the most popular ones including Dropbox Business, Microsoft 365, Microsoft Outlook, G Suite, and Zendesk. Many of these are popular apps that many businesses use on a daily basis. If your employees are using these apps, the integration process of RingCentral can be much easier as it can fit right in with the programs that employees are already familiar with.

Furthermore, Windows mobiles, along with Android and Apple devices, can be used with RingCentral. This is a handy benefit as it allows employees to stay in contact with each other to collaborate and have important meetings, regardless of where they are. These are also common devices that many people are already using which is another element that makes the RingCentral integration process easier.


Calling Plans & Pricing 

Phone.com

You can use Phone.com’s VoIP services for $9.99 per month. For this price, you’re provided with all of the VoIP features that the service has to offer, aside from the number of extensions that you can use. If you wanted to be able to use unlimited extensions, there are plans available that start at $19.99 per month.

RingCentral 

RingCentral offer four pricing plans that are available at the following costs:

  • Essentials – $29.99 per user per month when billed monthly or $19.99 per user per month when billed annually
  • Standard –  $34.99 per user per month when billed monthly or $24.99 per user per month when billed annually
  • Premium – $44.99 per user per month when billed monthly or $34.99 per user per month when billed annually
  • Ultimate – $59.99 per user per month when billed monthly or $49.99 per user per month when billed annually

Customer Support

Phone.com

Phone.com has a variety of customer support options that include an online chat system, phone number, video tutorials, and a knowledge center. The online chat system and phone number provides companies with easy ways to directly speak to someone from Phone.com to get help when it comes to issues or queries.

Their knowledge center and video tutorials can be used by employees to help train them on using the system. They can then revisit the knowledge center or training videos if they’ve forgotten or are unsure of how to use certain features.

RingCentral 

There are several ways you can contact RingCentral for any issues or questions that you may have. Their customer support includes a phone number, online chat system, video tutorials, and a knowledge center. The video tutorials are useful for enabling your employees to look at the videos to train themselves or remind themselves of how to use the new VoIP features.

You can use the knowledge center to learn more about using RingCentral’s VoIP software in case there are things that you’re not sure of. When it comes to getting in direct contact with a representative from RingCentral, you can use their online chat system or phone number. Having these options available may be important for some companies as it means that you can speak directly with an expert and get the assistance you need.

For tips with simple questions you can check out our Ringcentral Support section.


Do Phone.com or RingCentral Offer Free Trials?

Yes, both RingCentral and Phone.com offer free trials.


What Size Businesses Are Phone.com and RingCentral Best For? 

For the most part, Phone.com’s clients are small companies, whereas, RingCentral’s client include small, medium, and large companies.


Are Phone.com and RingCentral Subscription Based?

Yes, both companies offer their VoIP services on a monthly subscription model.


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RingCentral vs Dialpad

RingCentral vs Nextiva

RingCentral vs 8×8


Verdict of Phone.com vs RingCentral

So, that concludes our post on what Phone.com and RingCentral have to offer. Small businesses tend to use Phone.com due to the lower pricing and it is a good Ringcentral alternative for those companies who need less features and want to save money. Small, medium, and large companies are all included among RingCentral’s client base due to how there are several plans with varying features and prices that businesses can select based on their specific needs.

We hope that you can use the information in this post to decide on whether Phone.com or RingCentral is the right VoIP service provider for your business.