Nextiva and Phone.com both offer excellent VoIP services that different kinds of businesses can benefit from. To learn more about the main features, pricing plans, and customer support options that Phone.com and Nextiva have to offer, check out our post below. We hope that this post helps you to feel more assured about which VoIP service provider is right for your businesses communication needs.

Our Comparison of Phone.com vs Nextiva


Phone.com Overview

Phone.com offers cloud based VoIP solutions for businesses to improve their communications with employees and customers. They offer a good range of VoIP features that enables businesses to benefit from improving communications between employees and customers.


Nextiva Overview

Nextiva enables companies to improve the way they communication with customers, as well as with each other. Their VoIP features help teams have an easier time collaborating with each other when it comes to meetings. In addition to this, their plans can be scaled easily which makes Nextiva an ideal choice for expanding businesses.


Phone.com Main Features

  • Local & toll free numbers
  • Call forwarding
  • Conferences
  • Call waiting
  • Caller ID
  • Call transfers
  • Voicemail to text feature
  • Call forwarding
  • Call queue
  • Music on hold
  • Customized greetings
  • Existing numbers can be transferred

This provider is compatible with Android and Apple devices, as well as devices that have access to the internet. Therefore, employees can easily stay in contact with other team members and customers.

Phone.com offer four integrations that include AllProWebTools, PieSync, APIANT, JobDiva. These may not be the most popular apps, however, if your business uses these apps already, the integration of the service can be a smoother process.


Nextiva Main Features 


  • Call recording
  • Contact management
  • Automatic backup
  • Call center management
  • Call monitoring
  • Messenger
  • Data storage management
  • Fax
  • IVR & voice recognition
  • Voicemail
  • Video conferences

Nextiva offer 6 integrations that include Zendesk, AbacusLaw, Rippling, Agency Matrix, AuguTech, SalesExec. Zendesk is the most popular out of these apps, whereas, the others aren’t as common. If your business already uses these apps, the integration of Nextiva can be easier as your employees are familiar with the programs.

You can also use Nextiva with devices that have access to the internet, as well as Android and Apple devices. This makes it easy for employees to contact customers and other team members, even if they’re not on location.


Calling Plans & Pricing 

Phone.com

As an alternative to Nextiva, Phone.com’s VoIP service is available for $9.99 per user per month which includes all of their VoIP features. However, if you wanted to have access to unlimited extensions, you’d have to pay $19.99 per user per month.

Nextiva 

Nextiva has three pricing plans available that you can use for the following prices:

  • Office Pro – $19.99 per user per month
  • Office Pro Plus – $22.95 per user per month
  • Office Enterprise – $29.95 per user per month

Customer Support

Phone.com

Phone.com has a knowledge center, video tutorials, an online chat feature, and a phone line. Employees can use the video tutorials to train themselves on how to use the VoIP system which makes the process of integrating their service smoother. You can also make use of the knowledge center to find solutions to common problems or queries that you may have.

For those cases where there’s a bigger issue with the VoIP system, you can use the online chat system or phone line. This enables you to speak directly with someone from the company to get expert help.

Nextiva 

Users have been liking how Nextiva offer a range of customer support options that include a phone number, online chat system, and video tutorials. The video tutorials can be useful for helping employees learn how to use the new VoIP software which can make the integration process easier.

You can use Nextiva’s phone line and online chat system to directly get in contact with a representative who can provide you with more hands-on advice and help. If you’ve just made the move to a new VoIP system from traditional phone lines, having reliable customer support can make you feel more at ease as you know you can contact the company directly for help.


Does Phone.com or Nextiva Offer Free Trials?

Yes, both Nextiva and Phone.com provide customers with a free trial period. This can be handy for letting you try out the VoIP features for free before paying. If the features are a good match, you can continue using the service by paying. If not, you can simply cancel the subscription and not be charged.


What Kinds of Businesses Use Phone.com and Nextiva?

Most of Phone.com’s clients are small businesses, whereas, Nextiva’s VoIP services are popular among small, medium, and large businesses.


Does Either of These Providers Offer API?

Phone.com offers API, however, Nextiva currently doesn’t.


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Related Phone.com Comparisons

Jive vs Phone.com

Grasshopper vs Phone.com

Ringcentral vs Phone.com

Ooma vs Phone.com

8×8 vs Phone.com


Verdict of Phone.com vs Nextiva 

So, that concludes our post on what Nextiva and Phone.com have to offer. Nextiva has broader pricing options that can be easier to scale, which is why they’re typically used by businesses of all sizes. Phone.com provides a simplified pricing approach that may be more ideal for small businesses.

You can use the details found throughout our review to make a more informed decision about whether Nextiva or Phone.com provides you with the type of VoIP service that you’re interested in.