Finding a high-quality VoIP service provider can be tricky since there are so many to choose from and they all have different features available. Well, if you were interested in Nextiva or Grasshopper, you may be glad to know that we have compared their main features in this post.

As a result, you can read through what they have to offer and how the compare to one another. By the end, you will have a much clearer picture of the one that you think would be the best provider for your business. We’re going to take you through their packages, pricing, customer support, and more below.

Grasshopper or Nextiva: Which is Better?

Nextiva or Grasshopper

Nextiva Business Overview

Nextiva has gained a great reputation for being a VoIP service provider that’s reliable and they cater their features towards small businesses. So, if you have a smaller business and you want to improve your professionalism with customers, while keeping your costs down, Nextiva could be the way to go.

Their VoIP solutions are completely cloud-based. Therefore, you don’t need to worry about the hassle of having to install any physical hardware and incurring more costs.

There’s an online system that provides you with access to all your calls, messages, emails, and more in one place.

  • You can host conference calls that allow a total of up to 9 people to participate. This is an excellent feature that allows for the different teams in your business to collaborate easily with each other.
  • The online portal that’s available is incredibly easy to use. We like how it lets you have complete access to every single call that is being made and coming in to your business.
  • A virtual fax system is available, which can come in handy when it comes to dealing with faxes and being able to use them easily online.
  • Nextiva allow you to make unlimited calls as part of their standard package. Furthermore, you can have any calls incoming transferred onto your desktop or mobile to ensure you never miss important business calls.

Grasshopper Overview

Grasshopper is also a reliable VoIP service provider that is able to seamlessly replace your traditional phone lines with upgraded cloud-based solutions.

Similarly to Nextiva, Grasshopper has a range of features that smaller businesses may benefit more from, compared to larger ones.

This allows small businesses to give themselves the appearance of functioning like an enterprise, while minimizing their costs. It’s a great way to improve your customer experience and deal with them in a more professional way.

  • An account management system is available online. It works as a portal that lets you have access to all of your settings, regardless of what time it is.
  • The voicemail to email function is awesome for making it easy to have voicemails transferred into MP3 files. This can then be transcripted for you to send voicemails in an email form.
  • With conference calling available, you have the ability to set up calls between multiple people. This is an excellent feature that makes collaborative projects easier to run.
  • Their call forwarding feature is a great way to be able to receive calls on a single number. You’re able to have important business calls come in to this number which can be taken on multiple devices. This means you won’t be missing out on any critical calls.

Nextiva Versus Grasshopper Key Features Comparison Chart

Nextiva Grasshopper
MobilityNextiva have an app that can be downloaded on Android, iOS, and Windows devices.

This provides your employees with the ability to easily keep in contact with each other, even if they’re out of the office.

Grasshopper also have an app that you can download onto compatible mobile devices.

It works effectively for letting you see all of your call logs, faxes, and voicemails in one place.

You can change your outbound number to the primary line that your business uses. So, you can make calls from any device that will show up on the receiver’s side as your business number.

It’s a simple way to carry out business calls with more professionalism.

A digital dialer system lets you use the app to call your important contacts, even if you don’t have them saved on your device.

Ease of Use Nextiva has a portal that’s available on desktops and it’s super easy to use.

It lets you access all of your features in one place to make any necessary changes.

We liked how incorporating Nextiva’s system is a very smooth process.

Their mobile app is also simple to download and navigate.

Grasshopper’s system can also be easily setup within your business as you don’t have to implement any hardware.

Their mobile app is easy to use and lets you keep in contact with your customers and employees easily.

IntegrationsSome people may be disappointed to find that Nextiva doesn’t offer a lot of integrations.

Their system can work with Zendesk, Skype, and compatible mobile devices.

However, if you have a smaller business, having tons of integration options may not even come in handy.

If you think your business doesn’t need too many integrations, then you could save on some costs with Nextiva.

Grasshopper is pretty similar to Nextiva, as far as integrations go

Their system can only be used with Android and iOS devices.

But if your business is smaller, you may not need to have a wide variety of integrations on offer.

So, we recommend that you consider the kinds of programs that your business uses on a daily basis, and whether you need a VoIP system that would work well with them.

Standard Features
  • Call center management
  • Auto lead distribution
  • Call monitoring
  • Instant messaging
  • Voicemail
  • Voice recognition software
  • Automatic lead and call distribution
  • Call monitoring
  • Call center management
  • Instant messaging
  • Voice recognition
  • Voicemail

Calling Plans and Pricing


Nextiva Grasshopper
There are 3 plans available when you use Nextiva and they include the following:

Office Pro – $19.95 per month per user

  • You get toll-free and free numbers that are local
  • Voicemail to email transcription available
  • Unlimited calls in the US

This is a great plan for small businesses that are looking to use the more basic features and keep their costs down.

Office Pro Plus – $20.95 per month per use

  • Mobile app available for instant messaging, screen sharing, and voice calls.
  • You can use the conference bridge feature to have calls with 9 people – this is awesome for collaborative team projects.

The Office Pro Plus plan is ideal for businesses that has employees who are on the move as they can stay in contact with each other easily.  

Office Enterprise – $27.95 per month per user

  • You’re able to record calls that are coming in and going out of your business.
  • Calls can be made from any phone that come up on the receiver’s end as your business line.

This plan is best if you want to analyze your staff and how the customer experience could be improved.

You can also carry out your business with more professionalism by using the business line, regardless of the device that you’re using.

You also aren’t required to sign any contracts. You can simply pay monthly, which small businesses find beneficial.

Grasshopper has 4 plans available. Each of their plans has the same features as the ones before it, with extra ones too.

Grasshopper Pay As You Go:

  • $12 per month
  • A $0.6 charge is made per minute when you’re calling

Grasshopper Ramp:

  • $24 per month
  • 500 minutes are available

Grasshopper Grow:

  • $49 per month
  • 2 local and toll free numbers included
  • Number port available
  • 2,000 minutes   

Grasshopper Max:

  • $199 per month
  • Voice studio that lets you record customized messages for customers
  • 10,000 minutes available
  • 3 local and toll free numbers included

Customer Support

Now that you know more about what Nextiva and Grasshopper have to offer and the kinds of prices that they have available, you can begin to think about the one that would be best for you.

Although, the customer support is also a huge factor to consider. These VoIP providers are replacing or upgrading any phone systems that you had before with cloud-based solutions. Therefore, you’re going to want a reliable customer support team that can help you out if anything goes wrong or if you have any questions.

We’ve delved into the level of customer support that you can expect  to receive from Nextiva and Grasshopper. Take a look below to learn more.

Nextiva

Nextiva has a knowledge base available online, live chat, a ticketing system, as well as video tutorials and a phone line. So, you have plenty of options if you need help at any time.

Their phone lines run from 5AM-6PM from Monday to Friday. On Saturday and Sunday, you can get through to them between 6AM and 6PM. The people on the other side of the line know the ins and outs of their VoIP services to ensure that they’re able to help you the best that they can.

The live chat, knowledge base, and ticketing system are all great options that you can use at any time of the day or night. If you have an issue that’s outside of the phone line hours, you can still be sure to have reliable options available to you.

Grasshopper

Grasshopper also have a reliable support system available that allows you to receive help 24/7. They have a toll-free number available, however, their online help is the place where most people seem to be receiving the best support.

There’s a lot of information that helps you on getting started and how to navigate the different features. You can also receive help when it comes to troubleshooting various problems.

An FAQ page is available that lets you search your problems and find solutions to fix by yourself. The online ticketing system may be a better option if you were looking for a fix to a more difficult issue.


Verdict of Nextiva vs Grasshopper

After reading through the various features, calling plans, and the kind of customer support that Nextiva and Grasshopper have to offer, we hope that you’re able to make a more informed decision about the one that’s best for your business.

Both Nextiva and Grasshopper are great for small businesses that want to keep their costs down, while also being able to operate like an enterprise.

There aren’t as many integrations available with these VoIP providers, which could be a major downside for some businesses. Having said that, the Skype and Zendesk integrations could be the factors that push some businesses to choose Nextiva over Grasshopper.

Both systems are easy to implement and use and allow your employees to stay in contact with each other wherever they are.

So, we recommend that you analyse the kinds of features that you want to benefit from when using a VoIP service provider. Hopefully, the information in this post can help you make the best decision possible.