If you’ve been struggling to choose a VoIP service to improve your company’s communications, you may feel more assured after checking out our post that covers what Nextiva and Cisco have to offer. They are both popular VoIP services that can benefit businesses for different reasons. Below, you can learn more about the main features, pricing plans, and customer support options so that you can decide on whether any of these two VoIP services are a good match for your communication needs.

Our Comparison of Nextiva vs Cisco 


Nextiva Overview

Nextiva helps businesses to improve their communications through a cloud based software that’s centralized and easy to manage. As a result, you can have an easier time managing higher volumes of inbound and outbound calls to help employees remain productive and help boost your customer support ratings among customers. The VoIP features on offer can be scaled to suit businesses of different sizes.


Cisco Overview

Cisco comes with an excellent range of VoIP features that companies can use to help employees stay in contact with each other for important meetings and to collaborate more efficiently. This VoIP system also helps businesses to improve the way they deal with calls when it comes to communicating with customers.


Nextiva Main Features

  • Automatic lead distribution
  • Automatic backup
  • Messenger
  • Call recording
  • Call monitoring
  • Automatic call distribution
  • Conferences
  • Data storage management
  • Voice recognition
  • Voicemail
  • Secure data storage

Nextiva doesn’t offer quite as many integrations compared to Cisco, however, if your business uses these apps already, employees may be able to use the new VoIP software with the familiar apps to speed up the integration process.

Some of the integrations available include AbacusLaw, AuguTech, Rippling, SalesExec, and Zendesk. In addition to this, Nextiva is compatible with Apple and Android devices.

These are the most commonly used devices for most people which means that it’s likely that your employees will be able to install and use Nextiva on various devices to stay in touch from different locations without any hassle.


Cisco Main Features


  • Automatic notifications
  • Access control
  • Application sharing
  • Active directory integration
  • Messenger
  • Call recording
  • Conferences
  • File sharing
  • Video call recording

We liked how Cisco offers a wide variety of integrations with some of them including Zendesk, Act-On, Paradiso LMS, SharpSpring, Dropbox Business, eTrigue, and Bitium.

If your business is already using these apps, you’ll find that the integration process of Cisco can be a lot smoother as employees are already familiar with how to use these apps.

Furthermore, you can use Cisco with Windows, Android, and Apple devices. Therefore, employees are provided with a fantastic range of devices that are compatible with this VoIP service. This makes it easy for them to stay in contact with each other and customers, regardless of where they are and what device they’re using.


Calling Plans & Pricing 

Nextiva

Nextiva offer the following pricing plans:

  • Office Pro – $19.95 per user per month
  • Office Pro Plus – $22.95 per user per month
  • Office Enterprise – $29.95 per user per month

Cisco

As one of many competitors of Nextiva, Cisco offeres three plans on that are available at the following prices:

  • Starter – $14.95 per user per month when billed monthly or $13.50 per user per month when billed annually. Up to 50 participants per meeting.
  • Plus – $19.95 per user per month when billed monthly or $17.95 per user per month when billed annually. Up to 100 participants per meeting.
  • Business – $29.95 per user per month when billed monthly or $26.95 per user per month when billed annually. Up to 200 participants per meeting.

Customer Support

Nextiva

Nextiva’s customer support options include a phone number, online chat system, and video tutorials. The phone line and online chat system can help you have an easy time when it comes to getting in direct contact with an expert from the company for help when it comes to more complex problems.

The video tutorials are handy for enabling employees to look back at how to use certain features of the VoIP system at any stage in case they’ve forgotten or are unsure of how things work to begin with.

Cisco

Cisco also provides users with a good range of customer support options that include video tutorials, a phone line, and an online chat system. To get assistance with more complex or urgent issues, the phone line and chat system are the best options.

We liked how video tutorials are available as it means that employees can easily remind themselves on how to use certain features to get more familiar with the new VoIP system faster.


Do Cisco or Nextiva Offer Free Trials? 

Nextiva and Cisco provide users with a free trial that can be handy for trying out the new VoIP features and seeing whether they work well for your needs. If you’re not completely happy with the VoIP services, you can simply cancel the subscription and not be charged anything.


What Languages Do Cisco and Nextiva Support?

Cisco supports English, Chinese, Italian, German, Japanese, Spanish, Korean, and Portuguese. Nextiva only offers their VoIP services in English.


What Size Businesses Use Cisco and Nextiva?

Both Cisco and Nextiva offer VoIP services and pricing plans that small, medium, and large businesses can benefit from.


Related Nextiva Comparisons


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Related Cisco Comparisons

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Ooma Office vs Cisco


Verdict Of Nextiva vs Cisco 

So, that concludes our comparison post of the VoIP services that Nextiva and Cisco have to offer. Both of these companies offer similar VoIP services, customer support options, and pricing plans that can suit a wide range of businesses.

Be sure to consider the aspects that we’ve covered in this post to help you make the best decision about which VoIP service is right for your business.