If you’ve been having a difficult time choosing whether Mitel or Cisco is the right VoIP service for your business, you may want to check out our comparison post below. We take you through the main features, customer support options, and pricing plans that Mitel and Cisco have to offer so that you can pick the one that’s right for improving your company’s communications.

Our Comparison of Cisco vs Mitel Phone Systems

Mitel Overview

Mitel includes a variety of VoIP solutions that businesses can use to easily manage their incoming and outgoing communications. These solutions can help employees have better communication with customers, as well as with each other. This can result in improved customer support for your company, while also enabling teams to collaborate together more easily.

Cisco Overview

Cisco’s VoIP features are cloud based and unified which means that companies can conveniently manage all of their communications in one place. Their VoIP features are easy for companies to integrate due to the apps that the system is compatible with. The VoIP features also make it easy for teams to communicate with each other, as well as to stay in better contact with customers.

Mitel Main Features

  • CRM integration
  • Call recording
  • Messenger
  • Call center management
  • Call routing
  • Communication management
  • Contact History
  • Call transfer
  • Call scripts included

Mitel has 4 integrations which may be a little disappointing for some. These integrations include WebRezPro, TigerPaw, InGenius and AuguTech. Many companies may find that they don’t use these applications because they’re not as popular. However, if your company uses these applications, employees may be able to have an easy time when it comes to learning to use the new VoIP software with familiar apps.

Desktops and Apple devices are compatible with Mitel so that many employees who are out can use Mitel on their mobiles to stay in touch with people in the office who are on desktops. However, Android users may struggle a little more when trying to use Mitel’s software on their devices while they’re traveling.

Cisco Main Features 

  • Access control
  • Messenger
  • Call recording
  • Active directory integration
  • App sharing
  • Video recording
  • Automatic notifications
  • Conferences
  • File transfer

Dropbox Business, eTrigue, SharpSpring, eFront, Paradiso LMS, Docebo, Bitium, Act-On, and Astea Alliance are among some of the main integrations available when using Cisco. They have a total of 92 integrations which is far more compared to Mitel. Therefore, businesses may find that they’re able to integrate Cisco into their existing infrastructure more easily.


In addition to this, employees with Apple and Android devices can use Cisco’s VoIP software conveniently. Cisco is also compatible with desktops which allows employees who are in the office to have an easy time communicating with team members who are traveling and using Cisco on their mobile devices.

Calling Plans & Pricing


You can find out Mitel’s pricing plans by getting in contact with the company. Once you’ve given them the details on the kinds of VoIP features that you want to use, as well as the number of people you’d like to have on the system, they can provide you with a quote.


Cisco includes 3 pricing plans that include the following:

  • Starter – Allows for 50 participants per meeting – $13.50 per user per month when billed annually or $14.95 per user per month when billed monthly.
  • Plus – Allows for 100 participants per meeting – $17.95 per user per month when billed annually or $19.95 per user per month when billed monthly.
  • Business – Allows for 200 participants per meeting – $26.95 per user per month when billed annually or $29.95 per user per month when billed monthly.

Furthermore, if you wanted to have more than 200 participants per meeting, you can contact Cisco directly to be provided with a quote.

Customer Support


Mitel provide their customers with a couple of different customer support options that include a phone line and online chat system. Therefore, you can be sure to easily get in direct contact with an representative from Mitel. This can provide businesses with the assurance in knowing that they can receive help from an expert for urgent problems that may arise.


We liked how Cisco provide their users with a range of customer support options that include an FAQ section, knowledge center, video tutorials, and an online chat feature. You can make use of the online support system to receive direct help from Cisco when it comes to more complex problems.


The FAQ section, knowledge center, and video tutorials are superb resources that employees can use to teach or remind themselves on how to use the new VoIP system. This can help greatly to speed up the integration process.

How Do You Pay for Mitel & Cisco’s VoIP Services?

You can pay to use Mitel and Cisco with a subscription plan.

What Size Businesses Typically Use Mitel & Cisco?

Both Mitel and Cisco are commonly used by small, medium, and large companies.

Are There Are Any Free Trials Available When Using Mitel Or Cisco?

At the time of writing this post, Mitel doesn’t offer a free trial period. However, Cisco does.

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Verdict of Cisco vs Mitel 

Now that you’ve read through our post about what Cisco and Mitel have to offer, you’ll have a better understanding about the kinds of features that would suit your business best. Cisco is the more popular choice among many companies due to how they have nearly 100 integrations on offer, many of which are commonly used by businesses. Mitel’s lack of integrations could be a big deciding factor for many companies.

We hope that the details in our comparison post have helped you have an easier time deciding on whether Mitel or Cisco is the right choice for improving your company’s communications.

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