Mitel and 3CX are both popular VoIP services that many businesses use to improve their communications. This is due to how their services are centralized and easier to manage, which can help your employees communicate better with each other and customers. After checking out this post, you’ll have a better idea on the main features, pricing plans, and customer support options that Mitel and 3CX have to offer.
Our Comparison of 3CX vs Mitel Phone System
Mitel Overview
Mitels’ phone system helps businesses improve their communication through a range of VoIP features and a centralized system. This centralized system is cloud based and helps companies keep track of all their incoming and outgoing communications that can help when it comes to enabling employees to have better communication with each other, as well as with customers.
3CX Overview
3CX’s VoIP system is unified and comes with an excellent variety of features that employees can use to have an easier time saying in touch with each other and customers. You can use their VoIP system with different devices and applications too, which makes it easy for employees to start learning to use.
Mitel Main Features
- Contact history
- Call recording
- Call list management
- Call routing
- Messenger
- Call transfer
- Communication management
- CRM intergatoin
- Call scripts included
Mitel’s VoIP service is compatible with Apple devices and desktops, which means that employees who are in the office can stay in contact with team members who are out and on their mobiles. This also makes it more convenient for employees to have better communication with customers due to how they can use Mitel on their Apple devices from anywhere. Android users my be a little disappointed as using Mitel on Android mobiles and tablets can be a little trickier.
Four integrations are available when using Mitel and they include Tigerpaw, AuguTech, WebRezPro, and InGenius. If these are applications that you already use, you may find that it’s easier to integrate Mitel into your existing infrastructure. Having said that, these aren’t the most popular apps which can make the integration benefits less noticeable for some companies.
3CX Main Features
- Call logging
- Call queues
- Call recording
- Call tracking
- Call transfer
- CRM integrations
- Digital receptionist
- Messenger
- Video conferences
- Voicemails
- Remote assistance
3CX has an app that can be downloaded on both Apple and Android devices. The reviews for the app on the iOS system aren’t as good as the app for Android’s devices, however, it still useful for allowing employees to easily stay in touch with each other through 3CX. As a result collaborations between team members who are in different locations can be improved. They’re also able to communicate better with clients, no matter whether they out or in the office.
There are many more integrations available with 3CX compared to Mitel as there are 33 compatible apps available. Some of the most popular apps include Salesforce Sales Cloud, Microsoft 365, HubSpot CRM, Freshdesk, Zoho CRM, Microsoft Outlook, Google contacts, Zendesk, and more.
Companies may find that these integrations are more useful compared to the ones included with Mitel because they’re more common and likely to already be used within your business. Being able to use programs that your employees are already familiar with can help them have an easier time using them with the new 3CX VoIP system.
Calling Plans & Pricing
Mitel
You can contact the company directly to find out about pricing for the Mitel Phone System. Once you’ve let them know the size of your business, number of users you want to have on the system, and the types of VoIP features that you’re interested in, they’ll provide you with a customized quote.
3CX
There are three plans available from 3CX that are available for the following prices:
- Standard – Free
- Pro -Billed Annually – $325 per user per month
- Enterprise – Billed Annually – $394 per user per month
Customer Support
Mitel
Mitel’s customer support options include a live online chat system and a phone line. These are reliable options that you can use to contact Mitel directly and get help from a representative from the company. This can be more helpful for times when you’re experiencing more urgent issues with the VoIP system.
3CX
3CX comes with video tutorials that can be excellent for helping your employees learn how to use the new VoIP system independently. This can be a superb way to speed up the integration process because employees can turn to the tutorials to learn how to use the software or remind themselves of how the various features work.
We also liked how 3CX comes with an online chat feature and a phone number. Businesses can use these options to get in direct contact with someone from 3CX during times when you need help with more complex problems.
Is API Available When Using Mitel Or 3CX?
Mitel and 3CX don’t currently offer API.
What Languages Are Supported By Mitel & 3CX?
Mitel supports many languages that include English, Czech, Dutch, Chinese, Arabic, French, Turkish, Korean, Japan, German, Spanish, Russian, Portuguese, and more. 3CX also supports a range of languages that include English, German, French, Japanese, Polish, Russian, Swedish, Spanish, Danish, Arabic, Czech, Chinese, and more.
What Markets Are Mitel & 3CX Present In?
Mitel and 3CX operate in the United States, Canada, United Kingdom, India, Mexico, China, Japan, Brazil, and Germany. 3CX
Related Mitel Comparisons
Mitel vs Google Voice for Business
Related 3CX Comparisons
Verdict of 3CX vs Mitel
Mitel and 3CX are both VoIP services that are used by small, medium, and large businesses. This is due to the excellent variety of VoIP features that they have to offer. However, if you were interested in using a VoIP service that has over plenty of integrations, 3CX would be the best choice as there are only four integrations included with Mitel compared to over 30 from 3CX.
Hopefully, the information found throughout our post has proven to be useful in helping you to make the right decision about which one of these VoIP services is best for your business.