Dialpad and 3CX are both excellent VoIP services that offer features businesses have been using to improve their communication with clients, as well as between team members. If you were struggling to decide between these two VoIP services, check out our comparison post below.
You can find more information about the features, customer support, and pricing plans that Dialpad and 3CX have to offer so that you can make the best judgement about the one that suits your company’s needs.
Our Comparison of 3CX vs Dialpad
Dialpad Overview
Businesses have been using Dialpad’s VoIP system to bring all of their communications together in one place where they can be managed more easily. The features that they have to offer are scalable which is a big benefit for growing companies. Their software is also easy to use to ensure that employees can start using it to communicate with customers and other employees more conveniently.
3CX Overview
3CX offers companies a VoIP system that’s unified so that you’re able to have an easy time keeping your communications organized and simplified for better management. Employees can use the features available with 3CX to improve communications with team members, while also being able to have more reliable forms of communication with clients.
Dialpad Main Features
- Call recording
- Visual voicemail
- Three way calls
- HD video calls
- Messenger
- Call monitoring
- Voice recognition
- Company directory
- IVR recognition
- Contact management
- Data integration
Businesses have been liking how Dialpad’s VoIP software can be downloaded and used on a range of devices. These include Windows, Mac, Android, and Apple devices. As a result, employees who are in the office can use Windows and Mac desktops to stay in touch with people who are out and on their Android or Apple devices. This can have an impact on their ability to collaborate better with each other from wherever they’re located.
In addition to this, Dialpad can be used with Salesforce, Microsoft Office 365, and Google GSuite. These are some pretty popular applications that many companies use daily to carry out business. If these are the kinds of applications that you already use, you may find that your employees are able to have an easier time when it comes to learning how to use the new VoIP system as it’s compatible with programs that they’re already familiar with.
3CX Main Features
- Instant messenger
- Call logging
- CRM integration
- Call tracking
- Call queues
- Call transfer
- Call recording
- Digital receptionist
- Voicemails
We liked how there are lots of integrations available with 3CX with some of the most popular ones including Salesforce, Microsoft Dynamics, Microsoft Outlook, Office 365, Freshdesk, Google Contacts, and Zendesk. There are more integrations available with 3CX compared to Dialpad which could be a big benefit for many companies as their employees may feel more comfortable using a new VoIP software with programs that they’re confident with.
Windows, Mac, Linux, Apple, and Android devices are also compatible with 3CX. Therefore, employees can be sure to use a wide variety of devices to keep in touch with each other and customers through the same system. This can lead to better productivity as team members can attend meetings, regardless of whether they’re in the office or not.
Calling Plans & Pricing
Dialpad
Dialpd offer three plans which are available for the following prices:
- Standard – $15 per user per month when billed annually ($20 per user per month when billed monthly)
- Pro – $25 per user per month (Only billed annually)
- Enterprise – $35 per user per month (Only billed annually)
3CX
3CX also offers their clients three plans that are available for the following prices:
- Standard – Free
- Pro – $325 per user per month (Billed annually)
- Enterprise – $394 per user per month (Billed annually)
Customer Support
Dialpad
Dialpad’s customer support options include training, live support, a phone number, and an email address. Your employees can make use out of the training that’s available as it can help them learn how to use all of the new VoIP features.
Companies also like being able to contact Dialpad directly through their live support, phone number, and email address. This gives you the reassurance in knowing that you can speak directly with a representative from Dialpad to receive expert advice and help for more urgent problems.
3CX
3CX also provides their customers with an excellent range of support features in the form of training, an email address, phone line, and live chat feature. Businesses are able to speak with an expert from 3CX to receive the best possible help or advice when it comes to any queries or problems that they may be having with the VoIP system.
The training is a useful feature that your employees can use to feel more confident about using all of the new VoIP features. This can help to speed up the integration process by enabling employees to learn from the training and have an easier time with the new system.
Who Are Some of Dialpad & 3CX’s Biggest Clients?
Dialpad’s VoIP services are used by Motorola Solutions, Eventbrite, and Post Mates. Some of 3CX’s biggest clients include Harley Davidson, Pepsi, and McDonalds.
Is There a Free Trial Period Available With Dialpad & 3CX?
Yes, Dialpad and 3CX both offer free trial periods. This can be superb for letting companies try out the new VoIP service for free before making a decision on whether they want to continue using and paying for the features.
What Languages Are Supported By 3CX & Dialpad?
Dialpad supports English and Japanese, whereas 3CX supports a total of 15 languages. These include English, Japanese, Chinese, Portuguese, Russian, Turkish, Spanish, Swedish, French, Finnish, Hungarian, German, Italian, Polish, and Korean.
Related Dialpad Comparisons
Dialpad vs Google Voice for Business
Related 3CX Comparisons
Verdict of 3CX vs Dialpad
After checking out the features that Dialpad and 3CX have to offer, you’ll be able to make a more informed decision about the one that’s right for your business. Both of these VoIP services can be great for small, medium, and large companies. However, there are more integrations available with 3CX which many companies may find to be more useful compared to Dialpad.
We hope that the details in our comparison post have helped you feel more assured about whether Dialpad or 3CX is your company’s next VoIP service.