Are you having a tough time trying to decide between Dialpad and 8×8’s VoIP services? If so, you’re in the right place as we’ve put together a comparison post that provides you with the rundown of the main features, pricing plans, and customer support that both of these VoIP services have to offer.

By the end, you’ll be able to feel more confident about what Dialpad and 8×8 can provide for your business to make the most informed decision on the one that’s best for you. 

Our Comparison Of Dialpad vs 8×8

Dialpad vs 8x8


Dialpad Overview

Dialpad is an application that can be used via the internet. It allows businesses to unify their communications between employees and their customers. Their VoIP services make it easier to have all of your communications available in a centralized location so that you can have an easier time managing inbound and outbound calls, messages, and voicemails.

[Related: Dialpad Pricing & Review]


8×8 Overview 

8×8 provides businesses with cloud-based communications solutions that helps you to become more flexible when it comes to how you communicate with your customers. The way that your employees can communicate with each other is also improved due to the number of apps and devices that the software can be used with. They also have a pricing plan that enables businesses to have it tailored to their needs. 

[Related: 8×8 Pricing & Review]


Dialpad Main Features

  • Data integration
  • Voice recognition
  • Call monitoring 
  • IVR recognition
  • Group messaging
  • HD video calls 
  • Fax 
  • 3-way calls
  • Visual voicemail 
  • Call recording
  • Calls can be made simultaneously 

Dialpad has fewer integrations than some may be expecting. However, these integrations allow you to use their VoIP services with popular apps like Salesforce, Google G-Suite, and Microsoft Office 365. Therefore, it’s likely that many businesses can make good use out of the available integrations.

In addition to this, Dialpads VoIP software is compatible with a range of devices that include iPads and iPhones, as well as Windows and Android devices. You can also have their software installed on desktops. 


8×8 Main Features


  • Extension dialing
  • Auto attendant 
  • Music on hold
  • Number porting
  • 3-way calls
  • Call forwarding
  • Caller ID
  • Unlimited calling
  • Call transfers
  • Do not disturb 
  • Voicemail
  • Voicemail to email 
  • Conference bridge
  • Instant messaging 
  • Call recording 

The integrations on offer by 8×8 include Skype for Business, Outlook, NetSuite, Zendesk, Salesforce, SugarCRM, eAgent, ACT! By Sage, com, and 8×8 Web Dialer. So, you have more apps available to use with 8×8’s VoIP services which can make the transition process smoother for businesses moving from traditional phone systems to VoIP software. 

You’re also able to use the 8×8 VoIP features with desktops, iPhones, iPads, along with Windows, Mac, and Android devices. 


Dialpad Plans & Price

Dialpad has three different pricing plans available that include Standard, Pro, and Enterprise. The Standard package costs $15 a month per user when billed annually or $20 a month per user when billed every month. You’re able to use the following features with the standard plan:

  • Multiple devices can be used for call switching
  • 3-way calling
  • Can be used in up to 3 departments 
  • Call transfer
  • Call forwarding
  • Video chats
  • Unlimited texts & calls in the U.S. and Canada 
  • Do not disturb 
  • Unlimited call recording
  • Toll-free numbers
  • Custom greetings
  • Music on hold 
  • Auto attendant 
  • Phone porting
  • Analytics available 
  • Integrations with Office 365 & G Suite

You can pay for the Dialpad Pro package annually which works out to $25 per month for each user. It includes all of the features of the Standard plan along with the following:

  • Salesforce integration
  • Can be used in up to 25 departments & 10 offices
  • International offices 
  • Voicemail transcriptions 
  • Auto recording
  • Compatible with Polycom phones

Dialpad’s Enterprise plan costs $35 per month for each user and can only be billed annually. It comes with all of the features of the Standard and Pro packages as well as some additional features that include:

  • Admin API
  • Account management
  • SLA
  • Extension dialing
  • Unlimited departments & offices

8×8 Plans & Price 

There are 3 main pricing plans that 8×8 offer. Their X2 plan costs $25 each month for each user and you’re able to use the following features:

  • 1GB of media storage
  • Unlimited calls to 14 countries
  • Unlimited internet faxing
  • Instant messaging
  • Audio/video conferences with up to 5 participants
  • HD voice quality
  • Business SMS
  • Virtual office analytics essentials 
  • Number extensions available 

The X5 plan comes with all of the features of the X2 plan as well as others. It costs $35 per month and lets you use more features that include: 

  • Unlimited calling to 32 countries
  • 5GB of media storage
  • Operator switchboard
  • Audio/video conferences with up to 25 participants 
  • Call recording 

8×8 has an X8 plan that provides you with the features of the X5 and X2 plans along with additional features. The X8 plan costs $55 each month for every user and it’s features include:

  • Inbound & outbound contact center
  • Unlimited calling to 46 countries
  • 10GB of media storage
  • Salesforce analytics available
  • Video/audio conferences with up to 50 participants

[Related: 8×8 vs Vonage Business]


Customer Support

The type of customer support that your VoIP provider can offer is an important element to think about carefully before you make a final decision on the provider to go with. This is because implementing VoIP software into your business can be a big change and it’s best to know that you have the kind of support that you want in case you need any help. 

Dialpad

Dialpad offers fantastic support in the form of tickets, phone numbers, emails, and live support. Therefore, you’re provided with a range of ways that you can contact them if you had any questions or needed to troubleshoot problems. 

8×8

8×8 doesn’t offer as many customer support features compared to Dialpad. However, you can still get in contact with them through a phone number and live support that’s available online. 

[Related: 8×8 vs Nextiva]


What Size Businesses Are Best For 8×8 and Dialpad’s VoIP Systems?

For the most part, small and medium businesses can benefit more from the features and pricing plans that are offered by Dialpad. However, small, medium, and large companies may find the pricing plans and features offered by 8×8 to be more desirable for flexibility and business that can be scaled easily. 


What Are Some Of The Biggest Clients That 8×8 and Dialpad Offer Services To?

Dialpad provides their VoIP services to Eventbrite, Motorola Solutions, and Post Mates. Some of 8×8’s biggest clients include iCruise.com, McDonalds, and Shutterstock, and Allstate. 


Do 8×8 or Dialpad Offer Any Training?


8×8 doesn’t offer any training which may be disappointing to some. Dialpad, on the other hand, does offer training and it can be useful for helping you and your employees get to grips with how to use the new software easily. 


Conclusion

That wraps up our comparison of 8×8 and Dialpad. Overall, businesses that are small and medium tend to find the pricing plans and features of Dialpad to be best for their operations. 8×8 have VoIP features and pricing plans that larger businesses find they can benefit from more.

Furthermore, small and medium businesses can use 8×8 and know that they have the opportunity to scale their company and be able to use the VoIP features that are available with the higher-tier plans. 8×8 also offers more integrations than Dialpad that can make it a more desirable choice for businesses that want to have more options. 

Hopefully, you can use the details found throughout our post to make the best decision on whether 8×8 or Dialpad is right for your business.