If you’ve been interested in using 8×8 or ShoreTel as your VoIP provider, you’ll want to check out our post below. We’ve covered the main features, pricing plans, and customer support options that both of these business phone providers have to offer.

After reading through our post below, you’ll be feeling more confident about whether 8×8 or ShoreTel is the right VoIP service provider for you.

Our Comparison of ShoreTel vs 8×8


ShorTel Overview

ShoreTel offers company’s a cloud based communications system that allows you to keep all of your communications unified and easy to access in one place. You can easily add or remove different VoIP features which makes it easier for businesses to integrate.


8×8 Overview

8by8 is a VoIP service provider that comes with features that businesses use to improve communications among team members and customers. They have a good range of VoIP features that are fantastic for businesses of all sizes. Their system is also simple and easy to use.


ShoreTel Main Features

  • API
  • Call monitoring
  • Call list management
  • Automatic lead distribution
  • Activity tracking
  • Call tracking
  • Call routing
  • Caller ID
  • Messenger
  • Conferences
  • Activity reports
  • Voice recognition
  • Lead distribution
  • Queue manager
  • Voicemail
  • Visual analytics

ShoreTel’s compatible with Apple devices and devices that have access to the internet. This may be a little disappointing for users that use Android devices. However, if most employees in your business use Apple devices, they’ll be able to have an easy time communicating with each other and customers, no matter where they are.

There are also 14 integrations available with some of the main ones including JobDiva, ExecVision, Gong,io, and Klipfolio. Companies that use these apps may find that the integration process of ShoreTel is a lot easier as it works with the apps that your employees already use.


8×8 Main Features 


  • Call routing
  • Call recording
  • Call reporting
  • Call center management
  • API
  • Activity dashboard
  • Messenger
  • Conferences
  • Contact management
  • Voicemail
  • Visual analytics
  • Contact database

You can use 8×8 with Android and Apple devices, as well as devices that have access to the internet. As a result, employees who have different devices are able to have an easy time using it due to how Android and Apple devices are common.

In addition to this, 8×8 has a total of 16 integrations available. Some of the main integrations include Zendesk, Salesforce Sales Cloud, Bullhorn, Zendesk, Microsoft Outlook, NetSuite, and ExecVision. Businesses that use these apps will be able to implement 8×8 into their business easier due to how employees are aware of how to use these apps already.


Calling Plans & Pricing 

ShoreTel 

You can receive prices on ShoreTel’s prices by contacting them directly. Once you’ve provided them with the number of users you want to have, as well as the types of VoIP features that you want to use, ShoreTel will be able to provide you with a customized quote.

8×8 

8 by 8 has three pricing plans available that include the following:

  • Virtual Office X2 – $25 per month per user
  • Virtual Office X5 – $35 per month per user
  • Virtual Office X8 – $55 per month per user

Customer Support

ShoreTel 

ShoreTel offers a good range of customer support options that include video tutorials, a knowledge center, phone number, and online chat system.

The phone line and online chat system are great for letting you directly contact ShoreTel to receive expert help. The knowledge center and video tutorials can be handy for smaller issues. They can also help employees remind themselves of how to use certain features.

8×8 

The company also offers a helpful variety of customer support options with a phone number, online chat system, knowledge center, and video tutorials.

You can make good use out of the video tutorials and knowledge center to help employees train themselves in the beginning. The phone line and online chat system are also very useful for times where you need to speak directly with a representative of 8×8.


Does Either Company Offer a Free Trial?

8×8 offers a free trial period, whereas, ShoreTel currently doesn’t. Being able to use a free trial period can be fantastic if you’re not completely sure on whether your chosen VoIP service provider is right for your business. You can try out the features and see if the system is a good match or not for your business.


What Size Businesses Typically Use 8×8 and ShoreTel?

Small, medium, and large businesses use 8×8. Most of ShoreTel’s clients include medium and large businesses.


Which Languages Do 8×8 and ShoreTel Support?

8×8 support English, Japanese, and French. However, ShoreTel currently only support English.


Related 8×8 VoIP Comparisons


8by8 and Dialpad Compared

8by8 and Jive Compared

8by8 and Ooma Office Compared

8by8 and Grasshopper Compared

8by8 and Vonage Business Compared

8by8 and Nextiva Compared

8by8 and RingCentral Compared

8×8 vs ShoreTel Compared


Related ShoreTel VoIP Comparisons

Jive vs ShoreTel

Shoretel vs Cisco

Mitel vs Shoretel

Grasshopper vs ShoreTel

Nextiva vs ShoreTel

Vonage Business vs ShoreTel

Ooma vs ShoreTel


Verdict of 8×8 vs ShoreTel 

Now that you have a better idea about what 8×8 and ShoreTel have to offer, you can make a better decision about the VoIP service that’s right for your business.

ShoreTel tends to be used more by medium businesses and large enterprises. 8×8, on the other hand, is able to cater towards large, medium, and small businesses.

Hopefully, the details found throughout our review have helped you to learn more about the VoIP features that these companies offer so that you can pick the one that’s a good match for your company.