If you’ve been struggling to choose the right VoIP service provider for your company, you may be interested to learn more about the 2 providers discussed this comparison post. Below, you can learn more about what Grasshopper and Cisco have to offer. We’ve covered the main features, pricing plans, and customer support options that both of these VoIP service providers have to offer.

Once you’ve checked out the comparisons, you’ll be feeling more assured about which one of these VoIP services is the right one for improving your company’s communications.

Our Comparison of Cisco vs Grasshopper Phone

Cisco Overview

Cisco comes with a range of VoIP features that enable businesses to improve communications among team members for better collaborations. This is possible with features such as conferences and a messenger system. Furthermore, their centralized system is cloud based which makes it easy to manage communications with customers.

Grasshopper Overview

Companies have been using Grasshopper phone to enhance the way they deal with communications among customers, as well as between employees. Grasshopper’s VoIP system works with a unified design that makes it simpler to manage incoming and outbound calls. This can also help teams work better together, from no matter where they are. Employees are also able to have an easier time communicating with customers.

Cisco Main Features

  • Call recording
  • Automatic notifications
  • Conferences
  • File transfer
  • Video recording
  • Automatic notifications
  • App sharing
  • Active directory integration
  • Remote control
  • Messenger
  • Access control

Apple and Android devices, as well as devices with internet access, are compatible with Cisco’s VoIP software which ensures that most employees in your business will be able to have an easy time staying in contact with team members and customers. Android and Apple devices are pretty common, therefore, you can expect most employees to be able to easily use Cisco’s VoIP services.

There’s also a variety of integrations available that include Docebo, Astea Alliance, Bitium, Act-On, Dropbox Business, eFront, Paradiso LMS, SharpSpring, and eTrigue. If your company already uses these programs, you’ll find that the integration process of Cisco can be a lot smoother due to how employees are aware of how to use these apps.


Grasshopper Main Features

  • Call recording
  • Customized greetings
  • Call control
  • Call hold
  • Call reporting
  • Call blocking
  • Toll free number
  • Messenger
  • Phone extensions
  • Voicemail
  • Voicemail transcription
  • Business phone number included

You can use Grasshopper with Apple and Android devices, along with devices that let you access the internet. As a result, most employees will be able to use Grasshopper’s VoIP software to stay in contact with customers and other team members with no hassle.

In addition to this, there are various integrations available with some of them including Kunversion+, Zapier, Bitium, IrisVR, LiveChat, and Firepoint. Businesses that already use these apps would find that they’re able to integrate Grasshopper into their company more easily as they’re already familiar with the apps.

Calling Plans & Pricing


Cisco has a range of pricing options available that are available for the following prices:

  • Starter – Allows for 50 participants per meeting – $13.50 per user per month when billed annually or $14.95 per user per month when billed monthly.
  • Plus – Allows for 100 participants per meeting – $17.95 per user per month when billed annually or $19.95 per user per month when billed monthly.
  • Business – Allows for 200 participants per meeting – $26.95 per user per month when billed annually or $29.95 per user per month when billed monthly.

In addition to this, Cisco can provide you with quotes based on information that you give them when it comes to the number of users that you want to have on the plan and the types of VoIP features that you want to be able to use.


There are three pricing options available with Grasshopper that include the following:

  • Solo – $24 per month per user
  • Partner – $49 per month per user
  • Small Business – $89 per month per user

Customer Support


Cisco’s customer support options include a knowledge center, video tutorials, an FAQ section, and an online chat system. This provides you with a variety of ways to receive help for issues or queries that you may have. The video tutorials, knowledge center, and FAQ section are excellent resources that allows employees to train themselves on how to use the new VoIP features which can speed up the integration process.


You can use the online chat system when it comes to more urgent or complex issues as it enables you to get directly in contact with a representative of Cisco who can provide you with expert help.


You can receive support from Grasshopper through their phone line, email address, live chat system, and a ticketing feature. This provides you with plenty of options that you can use to receive assistance you may need when it comes to problems or questions that you may have.

What Languages Do Grasshopper & Cisco Support?

Cisco supports English, German, French, Spanish, Chinese, Japanese, Korean, and Portuguese and Grasshopper supports English.

Are There Any Free Trials Available With Grasshopper & Cisco?

Both Cisco and Grasshopper provide you with the opportunity to use their VoIP features with a free trial period. This can be great for letting you test out whether their VoIP services are the right match for your business.

What Kinds of Companies Use Grasshopper & Cisco?

Grasshopper is popular among freelancers, as well as small and medium businesses. Cisco, on the other hand, is used by small, medium, and large businesses.

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Verdict of Grasshopper vs Cisco

Both Cisco and Grasshopper offer a good range of VoIP features that many businesses can benefit from. However, large organizations may find that the pricing plans on offer from Cisco are more suitable, especially if they’re planning to expand. Grasshopper’s prices may be more ideal for freelancers, along with small and medium companies.

Now that you’ve had the opportunity to read through our review of the VoIP features, customer support options, and pricing plans that Grasshopper and Cisco have to offer, you can have an easier time deciding on the one that’s right for your company. We hope that the information found throughout this post can help you make a more informed choice to improve your company’s communications.

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