1. FreedomPop Overview
2. How Does It Work?
3. Why Choose FreedomPop?
4. Getting Started With FreedomPop
5. FreedomPop For Businesses
6. Service Plans
7. The Good Stuff
8. The Bad Stuff
9. Final Thoughts On FreedomPop
10. Other Providers (VoIP)
11. Leave Your Review
12. Read Real User Reviews

FreedomPop Overview

Founded back in 2011, FreedomPop is a company that believes mobile service should be free because it’s a right, not a privilege. Because of this, FreedomPop strives to provide free mobile services including data, text and voice minutes to millions of users in the United States and Europe. Sound intriguing? Then keep reading or FreedomPop Wireless Review to learn more about how FreedomPop is able to offer free phone service to users, the various plans available, its features, and more!


FreedomPop Logo

Image 1: FreedomPop Logo

How Does FreedomPop Work?

Freedom Pop works by giving out 500MB of data free to users in addition to 200 voice minutes. Freedompop messaging is unlimited; however each message will eat up your data. This may sound like a dream come true, but understanding how FreedomPop works will give you an insight as to whether or not this is a good option for you. The company also offers various Internet only plans to satisfy the demands of tablet users.

This particular wireless carrier offers three different plans, one of which is 100% free pricing for the first year, and all plans are month-to-month, so there are no contracts, activation fees, cancellation fees or credit checks. One of the primary reasons that so many people have switched is because they do not charge hidden fees or require contracts of any kind for customers to use their services (though the signup process can be tricky with many optional upcharges).

Our review of the website revealed that there are a number of different FreedomPop phones to choose from, though you will have to make sure you select one that is compatible with the plan you are interested in. The company also offers BYOD (bring you own device) options but again, the phone you are wanting to use must be compatible with the Freedompop network. Some of Freedomp Pop’s phones are Certified Pre-Owned, but they are all in excellent condition. You will be able to browse through all of the different plans and phones on the company’s website before deciding which one is right for you. This carrier offers a variety of the latest and greatest smartphones including the latest iPhones and Androids devices such as the Galaxy S series, so you will have a myriad of options to choose from.

Before signing up for the free 500MB of data and 200 voice minutes, we suggest you learn more about the features and options this service provides. Additionally, you want to weigh the pros and cons to see if a ‘free’ service like FreedomPop is for you, or if a pay as you go plan is going to be better for your situation.

Why Choose FreedomPop?

Certified Pre-Owned Phones – All of the Certified Pre-Owned phones that are sold by FreedomPop go through extensive physical damage and functionality tests as well as data wipes, factory resets, and advanced frequency checks to ensure they are in perfect working condition. There are many inexpensive Certified Pre-Owned phones so they are affordable for most people.

Free High-Speed Data & Minutes – Those who sign up with FreedomPop will automatically get 500MB of lightning fast movie streaming, downloading and data for free each month, which is a feature that you will not find with any other wireless carriers. Even plans with additional data from this carrier only cost a fraction of the price that Verizon and AT&T charge. Also enjoy 200 voice minutes for free each and every month.

No Contracts – Another great thing about Freedom Pop Phone service is the fact that you never have to sign a contract like with so many other mobile carriers, this gives you the option to cancel your service whenever you want without having to worry about commitments or fees of any kind.

Premium Plus Service – Freedom Pop’s Premium Plus service is available for just $5.99/month, providing you with access to Sprint’s voice network through FreedomPop’s premium voice, as well as Wi-Fi tethering, and visual voicemail through the Freedom Pop Voicemail Android app. This voicemail Android app will allow you to receive, manage, and store all of your voicemails efficiently, as well as recorded personalized greetings for anyone who calls you. The Premium Voice feature ensures high-quality voice, even when the network connection is low. Wireless tethering allows you to turn your phone into a Wi-Fi hotspot, enabling you to connect up to 8 different devices wherever you go. Data Rollover (for an additional fee) allows you to roll over all of your unused data and accumulate up to 20GB, which you can use anytime you want.

Universal Use – instead of having one allocated phone, the company allows you to use the same number on any of your phones simply by downloading the FreedomPop application to your mobile device. This application is available in both the Google Play Android store and the Apple iOS store!

Bring Your Own Device – you can set up your existing phone with the FreedomPop service (providing it passes their requirements), or you can purchase a no contract device from their website at a great rate.

Super Cheap Plans For Those That Want More – Great plan options for paid users wanting more for less than the going rate. Plan options ranging from 2GB up to 10GB.

Getting Started With FreedomPop

If you want to get started with FreedomPop you can purchase one of their phones, or see if your phone already meets the eligibility requirements via their website. If you already have a phone, you are charged a fee for the use of FreedomPop; however this is waived if you buy one of FreedomPop’s smartphones via their website.

Once you’ve got your phone sorted out, you’ll have to create an account. The account is created online and will guide you through a step-by-step process of setting up your phone and service. Once the phone is linked to your account, you should be able to use your FreedomPop service almost immediately.

For setup of your USB modem or hub, consult the instructions provided or follow the video tutorials on FreedomPop’s website.

Does FreedomPop Offer Services To Businesses?

Yes they do actually. It’s not well known but FreedomPop does offer business cell phone service at considerably lower pricing than businesses are use to paying. The plans are the same as residential ones but the advantages for businesses include the following:

Bulk Purchasing – Get even cheaper phones than they already offer when your business purchases phones in bulk. Buying a lot of data? Purchasing it in bulk can further reduce already rock-bottom prices.

Unified Billing – Enjoy the easy and convenience of a single bill not matter the size of your account

Discount Pricing – Get even further discounted prices from already industry low prices. The more lines the bigger the discount.

Dedicated Account Management – Business need help right away when there is an issue with their phone serivce or they can lose valueable customer. Get premium customer service and attention whenever you need help with a dedicated account manager.

FreedomPop Service Plans And Pricing

FreedomPop offers a number of different plans that you will want to know about so you can choose the one that will meet all of your specific needs.

Talk, Text & LTE Data for a Year

With this plan you will get a total of 200 talk minutes, unlimited text, and 500 MB of data for FREE for a full year. This is a monthly plan, which means that you can cancel anytime you want. This plan runs through the Sprint network and is typically $10.99 after the first year. This is the world’s only 100% free mobile phone plan (as of January 2016).

Unlimited Talk and Text Monthly with 500 MB of Data

The second plan that you will have to choose from with FreedomPop includes unlimited talk and text and 500 MB of data for just $10.99 per month. You can choose to talk and text over Wi-Fi or using the cellular network. You will get the first month free and there are absolutely no credit checks or cancellation fees.

Unlimited Talk & Text with 1GB of Data

The last plan that FreedomPop offers includes unlimited talk and text with 1GB of data for the low monthly rate of $19.99. With this plan the first month is free and no credit check is required. This plan, like all of FreedomPop’s other plans, is month-to-month, so you can cancel at anytime time without incurring any fees whatsoever. The 1GB of full speed data will allow you to browse the web on your mobile device faster and more cheaply than ever before.

Internet Only Plans

FreedomPop offers several often changing internet only plans for tablet only users. These internet plans include a number of hotspots nationwide that are also changing often and the company is always adding more hotspots monthly.

FreedomSpot Photon & Other Hotspot Devices

What are they?

The Freedom Spot Photon, Photon Platinum, Photon LTE, FreedomPop Supernova and many more are internet devices that allow users to create a 4G mobile hotspot wherever they are at, be it at home for emergencies (power or Internet goes out) or on the go while traveling in their car. Each device comes with 500MB of data for free each month and two options to upgrade and pay for more data. As of now you can get 2GB of data for $17.99 per month or 4GB of data for $28.99 per month, both offers are absolute steals compared to Verizon, AT&T and T-Mobile who offer similar hotspot deals for $50 or more.

How They Work?

The older Photon’s only work on Sprints 4G WIMAX network so no LTE service but they are still lightning fast at up to 12 MBPS. The Supernova and Spot Photon LTE obviously work with LTE data so you can get even faster speeds.

Fortunately for families each device can work with up to 8 Wi-Fi enabled devices and they are all about the size of a credit card, small enough to fit in your pocket. They each come with a battery life of over 6 hours which means using them is a great way to keep the kids entertained during those long road trips your family will be taking this summer.

How much do they cost?

Currently the Freedom Spot Photon LTE can be purchased for $99 (normally $179.99) on the official company site and the Photo Supernova can be purchased for $129.99 (normally $199.99). You can also find the older hotspot devices on the company’s website or on Amazon for $50-$150.

Usage Policy

Before using the device you must register is with FreedomPop or the approved carrier of your choice (not all carriers allow use of a Wi-Fi hotspot device). E911 location information will not be provided or will be inaccurate for calls served through the use of these devices.

FreedomPop FAQ

1) It sounds great and all but how is the coverage map?

As of this article the company uses the Sprint network for its services so it should be pretty good, although the coverage likely isn’t up to par with Verizon, AT&T or T-mobile. Of course that’s a matter of opinion as Sprint coverage can’t be horrible considering it has several million very satisfied customers in the US.

2) What is the companies customer service phone number?

Despite rumors that there is no FreedomPop number we were able to find one. If you are having issues with your service you can call 1 (888) 743-8107. We have heard that there is a long wait time so make the call when you have some time to spare and be prepared to wait for awhile or hope that the other rumors that we have heard about them vastly improving wait times are time.

3) Does FreedomPop Have An App?

Yes, actually they do. More on that coming soon!

The Good

Fairly cheap even with the extra fees – if you’re looking at a cell phone bill of over $60 from a normal provider, you’re going to be saving a TON of money with FreedomPop even if you add in the extra fees, premium use, and active status charge.

Fair amount of devices to choose from – while it’s said that the devices are refurbished Sprint phones that are offered on contract, you’ll actually find that you have a pretty decent selection of Android and Apple devices to choose from.

Free 500MB – one of the best features is that this is a good option for light phone users. You get 500MB of data for free from FreedomPop before you need to start paying something. For those who don’t watch a myriad of movies or download extensive amounts of games, this is a great option that can save you a fortune because, well, it’s free.

Free International Calling – There is also free international calling, which is a particularly great feature for those who have friends and family overseas.

Free International Texting Over Wi-Fi – You will also never have to pay anything for calls and texts that are sent/received over Wi-Fi to over 50 different countries and there are discounted for rates for country-specific plans.

30-day Money Back Guarantee – If you still don’t feel completely comfortable making the switch to FreedomPop, you will want to keep in mind that there is a 30-day money back guarantee with no questions asked.

The Bad

Though FreedomPop is an incredible cell phone service they aren’t perfect, as is the case with all companies in this world. Here we list some of the negatives as of August 2015. These may not be actual negatives anymore as the company has made HUGE efforts in recent months to meet or exceed customers demands.

Customer support – FreedomPop does have a customer support number but we have received many complaints about it including long hold times and short hours for the help line. We found a contact form and a general FAQ/info page on their website and this may be your best route if you’re short on time. This reminds us of the complaints regarding magicJack’s lack of top-notch support. Though we again ask the question, do you really expect to get the same quality of customer service while paying next to nothing. It’s pretty simple if you think about it, the companies that provide super deals cannot possibly keep the same overhead as the more expensive multi-billion dollars companies and stay profitable.

Tricky upsales and charges set in place – When going through the signup process you are offered many upsales and ‘extras’. These aren’t designed to be tricky but they can be if you rush through the process. Just know that all of these beyond the base free plan will cost you something. Though most are $5-$10 and you will still be saving a TON over your previous carrier.

Final Thoughts On FreedomPop

There are many different wireless carriers to choose from, but FreedomPop is definitely one of the more honest, straightforward companies out there. This carrier is the only one to offer a completely free talk, text and data service with no contract whatsoever, which is fairly impressive on its own. The 4G speeds that FreedomPop subscribers get with these plans rival other carriers around the world, which is something that will definitely appeal to those who spend a lot of time going online with their phones.

The fact is that FreedomPop is what it advertises itself as being, which is a cheap (or even free) wireless carrier for those who are tired of signing one or even two year long contracts. This carrier really does allow its customers to cancel their service anytime they want without fear of any fees. The Premium Plus service from FreedomPop also has a lot of great features to offer, which is why it is worth considering for those who are thinking about switching from their current wireless carrier.

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Real User Reviews

Average rating:  
 50 reviews
by James
Review your credit card statements

You really have to keep an eye on these folks. They'll bill you for things without your consent and you have to call to demand a refund. These charges don't start right away either so watch your credit card statements very carefully.

by Rosanna

I'm still waiting for delivery after almost 30 days. Is this a legit operation or another scam? They had no problem transfering money out of my account - but forgot to say "the phone is on back-order. What does that mean? Customer disservice is what this operation should be called. Reading from a script doesn't solve the myriad of problems these service people have figuring out a billing address is not the same as delivery address. After 15 calls over 19 days and demands for a supervisor call back I have my answer. This is a scam! Save your money and piece of mind - find someone else!

by Kathy
Bogus Charges

First, to get any possible "descent" service you do need to pay for the "Premium Call" or most of the time you can't make calls. Second, I got double charged for several months (they did credit my account back). Third, they put a "bogus" charge on my card stating I agreed to a "rollover" data plan when I signed up (I did not) and said I had 30 days to cancel it, well since I did not know about this so called plan, I didn't cancel BUT the kicker is I signed up in Feb 2016 and the "bogus" charges didn't start until 4 months later, what's with that??? I called my credit card company and explained everything to them so now there's a dispute with FreedomPop, therefore they cancelled my service without letting me know. I called to try to reinstate my account and they will not until I stop the dispute. REALLY! You charge me for something I didn't ask for and lie about when it started. DON'T fall for this trap. Unfortunately I'm in a position that I can't afford a reputable cell service...thanks for nothing FREEDOMPOP!

by chinna
Beyond horrible

I didn't know any business can operate in such a horrible way. I placed an order for SIM kit. (No device needed). After 5 weeks I still did not have my SIM. I sent several emails, phone calls. Response for emails is beyond funny. When I ask them what happened to the SIM shipping giving the order number. The response I got after 2 weeks is "Selfy stick" out of stock.Now, my billing cycle automatically started in a week. I got suspicious and cancelled premium ( I wanted to see how premium works and if decent I intended to keep it).So, they could not even ship a SIM in 5 weeks, but can start billing customer without even sending the SIM. Wow!, I can't believe any business can operate like this.

by Anca
Horrible Service

I could never get in touch of customer service. The phones provide are refurbished and not working properly. The service gets interrupted, doesn't matter if you pay $30 or more per month or the free plan. I had better service with Net 10 with the old pay as you go. I will switch to a normal company, Verizon, AT&T, Metro PCS, etc, ASAP. I much rather have a phone service than nothing.

by susan
Horrible Plan

I could not connect to any phone service at all when I was in my car in metro Atlanta. What a waste of money and time. I have now been with ChitChat for about 2 years and am so much happier.

by Christine C
Real with a Twist.

I am speaking as an older adult. I wanted to like this service, I really did. I signed up after leaving Cricket which was $35.00 a month for me. I am older and had been sick a lot the past years so working has been limited and money has been too. So I wanted as cheap as I could get. Seeing this on FB for about a year advertised all over the place I finally decided to sign up. The phone I got was an HTC was refurbished and filled with pre-installed apps that I could not get rid of. It was $39.00 but wasn't really worth it but the phone service came free with the phone for a month.I could not use the voicemail.I could not use the phone.I was unable to get my voicemail messages.I emailed them for help.2 days later the "agent" got back to me. Her English was poor and she used slang numerous times.She did not address the issue.I did not bother to write back because I fixed the issue myself.*sigh*I wanted the "premium voice" service offer as it is an extra $7.99 a month. I tried to go to the website to remove it but you can't do it yourself there are tutorials galore but to say it is difficult is an understatement.The phone does not work all the time. If I am outside of a WIFI area the phone does not work at all. Not for phone calls and not for messaging.I am now on $10.99 a month plan of which I will not be paying because I can sign up for skype and pay $2-$3 a month and use it with wifi as well as messaging through my cell phone.This service simply is not worth it. Maybe if it is free but no other way. The customer service 'agents' are worse than dealing with a bunch of groundhogs. That is being nice. Don't bother cheap never means good. I am back to Cricket.

by Teresa Pratt
Hung Up On Me!

I called to BUY their services and I couldn't find the right "tab" on the phone to view my account. The woman I was speaking with was annoyed with the situation. She then said they are closing for the day and hung up on me! AND I WAS BUYING SERVICE FROM THEM! Imagine that! If this is how they treat perspective customers, just think how they'll treat you once they have you as a customer! STAY AWAY! You've been warned...

by Victoria
not a scam, excellent service

After 1 free month my husband called them after they charged the card. Promised a refund. Got it in 2 days. I decided to cancel because this type of phone operator where you can call only through app and text too did not work well for me, sometimes people could not hear me or it did not call. Nevertheless, excellent customer service.

by Kellie Barnett
Poor Service

My experience with freedom pop was very bad coverage and not receiving my refund after I returned the phone and cancelled the service. Bad company, don't waste your time and money.

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