FreedomPop


1. FreedomPop Overview
2. How Does It Work?
3. Why Choose FreedomPop?
4. Getting Started With FreedomPop
5. FreedomPop For Businesses
6. Service Plans
7. The Good Stuff
8. The Bad Stuff
9. Final Thoughts On FreedomPop
10. Other Providers (VoIP)
11. Leave Your Review
12. Read Real User Reviews

FreedomPop Overview

Founded back in 2011, FreedomPop is a company that believes mobile service should be free because it’s a right, not a privilege. Because of this, FreedomPop strives to provide free mobile services including data, text and voice minutes to millions of users in the United States and Europe. Sound intriguing? Then keep reading or FreedomPop Wireless Review to learn more about how FreedomPop is able to offer free phone service to users, the various plans available, its features, and more!

 

FreedomPop Logo

Image 1: FreedomPop Logo


How Does FreedomPop Work?

Freedom Pop works by giving out 500MB of data free to users in addition to 200 voice minutes. Freedompop messaging is unlimited; however each message will eat up your data. This may sound like a dream come true, but understanding how FreedomPop works will give you an insight as to whether or not this is a good option for you. The company also offers various Internet only plans to satisfy the demands of tablet users.

This particular wireless carrier offers three different plans, one of which is 100% free pricing for the first year, and all plans are month-to-month, so there are no contracts, activation fees, cancellation fees or credit checks. One of the primary reasons that so many people have switched is because they do not charge hidden fees or require contracts of any kind for customers to use their services (though the signup process can be tricky with many optional upcharges).

Our review of the website revealed that there are a number of different FreedomPop phones to choose from, though you will have to make sure you select one that is compatible with the plan you are interested in. The company also offers BYOD (bring you own device) options but again, the phone you are wanting to use must be compatible with the Freedompop network. Some of Freedomp Pop’s phones are Certified Pre-Owned, but they are all in excellent condition. You will be able to browse through all of the different plans and phones on the company’s website before deciding which one is right for you. This carrier offers a variety of the latest and greatest smartphones including the latest iPhones and Androids devices such as the Galaxy S series, so you will have a myriad of options to choose from.

Before signing up for the free 500MB of data and 200 voice minutes, we suggest you learn more about the features and options this service provides. Additionally, you want to weigh the pros and cons to see if a ‘free’ service like FreedomPop is for you, or if a pay as you go plan is going to be better for your situation.


Why Choose FreedomPop?

Certified Pre-Owned Phones – All of the Certified Pre-Owned phones that are sold by FreedomPop go through extensive physical damage and functionality tests as well as data wipes, factory resets, and advanced frequency checks to ensure they are in perfect working condition. There are many inexpensive Certified Pre-Owned phones so they are affordable for most people.

Free High-Speed Data & Minutes – Those who sign up with FreedomPop will automatically get 500MB of lightning fast movie streaming, downloading and data for free each month, which is a feature that you will not find with any other wireless carriers. Even plans with additional data from this carrier only cost a fraction of the price that Verizon and AT&T charge. Also enjoy 200 voice minutes for free each and every month.

No Contracts – Another great thing about Freedom Pop Phone service is the fact that you never have to sign a contract like with so many other mobile carriers, this gives you the option to cancel your service whenever you want without having to worry about commitments or fees of any kind.

Premium Plus Service – Freedom Pop’s Premium Plus service is available for just $5.99/month, providing you with access to Sprint’s voice network through FreedomPop’s premium voice, as well as Wi-Fi tethering, and visual voicemail through the Freedom Pop Voicemail Android app. This voicemail Android app will allow you to receive, manage, and store all of your voicemails efficiently, as well as recorded personalized greetings for anyone who calls you. The Premium Voice feature ensures high-quality voice, even when the network connection is low. Wireless tethering allows you to turn your phone into a Wi-Fi hotspot, enabling you to connect up to 8 different devices wherever you go. Data Rollover (for an additional fee) allows you to roll over all of your unused data and accumulate up to 20GB, which you can use anytime you want.

Universal Use – instead of having one allocated phone, the company allows you to use the same number on any of your phones simply by downloading the FreedomPop application to your mobile device. This application is available in both the Google Play Android store and the Apple iOS store!

Bring Your Own Device – you can set up your existing phone with the FreedomPop service (providing it passes their requirements), or you can purchase a no contract device from their website at a great rate.

Super Cheap Plans For Those That Want More – Great plan options for paid users wanting more for less than the going rate. Plan options ranging from 2GB up to 10GB.


Getting Started With FreedomPop

If you want to get started with FreedomPop you can purchase one of their phones, or see if your phone already meets the eligibility requirements via their website. If you already have a phone, you are charged a fee for the use of FreedomPop; however this is waived if you buy one of FreedomPop’s smartphones via their website.

Once you’ve got your phone sorted out, you’ll have to create an account. The account is created online and will guide you through a step-by-step process of setting up your phone and service. Once the phone is linked to your account, you should be able to use your FreedomPop service almost immediately.

For setup of your USB modem or hub, consult the instructions provided or follow the video tutorials on FreedomPop’s website.


Does FreedomPop Offer Services To Businesses?

Yes they do actually. It’s not well known but FreedomPop does offer business cell phone service at considerably lower pricing than businesses are use to paying. The plans are the same as residential ones but the advantages for businesses include the following:

Bulk Purchasing – Get even cheaper phones than they already offer when your business purchases phones in bulk. Buying a lot of data? Purchasing it in bulk can further reduce already rock-bottom prices.

Unified Billing – Enjoy the easy and convenience of a single bill not matter the size of your account

Discount Pricing – Get even further discounted prices from already industry low prices. The more lines the bigger the discount.

Dedicated Account Management – Business need help right away when there is an issue with their phone serivce or they can lose valueable customer. Get premium customer service and attention whenever you need help with a dedicated account manager.


FreedomPop Service Plans And Pricing

FreedomPop offers a number of different plans that you will want to know about so you can choose the one that will meet all of your specific needs.

Talk, Text & LTE Data for a Year

With this plan you will get a total of 200 talk minutes, unlimited text, and 500 MB of data for FREE for a full year. This is a monthly plan, which means that you can cancel anytime you want. This plan runs through the Sprint network and is typically $10.99 after the first year. This is the world’s only 100% free mobile phone plan (as of January 2016).

Unlimited Talk and Text Monthly with 500 MB of Data

The second plan that you will have to choose from with FreedomPop includes unlimited talk and text and 500 MB of data for just $10.99 per month. You can choose to talk and text over Wi-Fi or using the cellular network. You will get the first month free and there are absolutely no credit checks or cancellation fees.

Unlimited Talk & Text with 1GB of Data

The last plan that FreedomPop offers includes unlimited talk and text with 1GB of data for the low monthly rate of $19.99. With this plan the first month is free and no credit check is required. This plan, like all of FreedomPop’s other plans, is month-to-month, so you can cancel at anytime time without incurring any fees whatsoever. The 1GB of full speed data will allow you to browse the web on your mobile device faster and more cheaply than ever before.

Internet Only Plans

FreedomPop offers several often changing internet only plans for tablet only users. These internet plans include a number of hotspots nationwide that are also changing often and the company is always adding more hotspots monthly.


FreedomSpot Photon & Other Hotspot Devices

What are they?

The Freedom Spot Photon, Photon Platinum, Photon LTE, FreedomPop Supernova and many more are internet devices that allow users to create a 4G mobile hotspot wherever they are at, be it at home for emergencies (power or Internet goes out) or on the go while traveling in their car. Each device comes with 500MB of data for free each month and two options to upgrade and pay for more data. As of now you can get 2GB of data for $17.99 per month or 4GB of data for $28.99 per month, both offers are absolute steals compared to Verizon, AT&T and T-Mobile who offer similar hotspot deals for $50 or more.

How They Work?

The older Photon’s only work on Sprints 4G WIMAX network so no LTE service but they are still lightning fast at up to 12 MBPS. The Supernova and Spot Photon LTE obviously work with LTE data so you can get even faster speeds.

Fortunately for families each device can work with up to 8 Wi-Fi enabled devices and they are all about the size of a credit card, small enough to fit in your pocket. They each come with a battery life of over 6 hours which means using them is a great way to keep the kids entertained during those long road trips your family will be taking this summer.

How much do they cost?

Currently the Freedom Spot Photon LTE can be purchased for $99 (normally $179.99) on the official company site and the Photo Supernova can be purchased for $129.99 (normally $199.99). You can also find the older hotspot devices on the company’s website or on Amazon for $50-$150.

Usage Policy

Before using the device you must register is with FreedomPop or the approved carrier of your choice (not all carriers allow use of a Wi-Fi hotspot device). E911 location information will not be provided or will be inaccurate for calls served through the use of these devices.


FreedomPop FAQ

1) It sounds great and all but how is the coverage map?

As of this article the company uses the Sprint network for its services so it should be pretty good, although the coverage likely isn’t up to par with Verizon, AT&T or T-mobile. Of course that’s a matter of opinion as Sprint coverage can’t be horrible considering it has several million very satisfied customers in the US.

2) What is the companies customer service phone number?

Despite rumors that there is no FreedomPop number we were able to find one. If you are having issues with your service you can call 1 (888) 743-8107. We have heard that there is a long wait time so make the call when you have some time to spare and be prepared to wait for awhile or hope that the other rumors that we have heard about them vastly improving wait times are time.

3) Does FreedomPop Have An App?

Yes, actually they do. More on that coming soon!


The Good

Fairly cheap even with the extra fees – if you’re looking at a cell phone bill of over $60 from a normal provider, you’re going to be saving a TON of money with FreedomPop even if you add in the extra fees, premium use, and active status charge.

Fair amount of devices to choose from – while it’s said that the devices are refurbished Sprint phones that are offered on contract, you’ll actually find that you have a pretty decent selection of Android and Apple devices to choose from.

Free 500MB – one of the best features is that this is a good option for light phone users. You get 500MB of data for free from FreedomPop before you need to start paying something. For those who don’t watch a myriad of movies or download extensive amounts of games, this is a great option that can save you a fortune because, well, it’s free.

Free International Calling – There is also free international calling, which is a particularly great feature for those who have friends and family overseas.

Free International Texting Over Wi-Fi – You will also never have to pay anything for calls and texts that are sent/received over Wi-Fi to over 50 different countries and there are discounted for rates for country-specific plans.

30-day Money Back Guarantee – If you still don’t feel completely comfortable making the switch to FreedomPop, you will want to keep in mind that there is a 30-day money back guarantee with no questions asked.


The Bad

Though FreedomPop is an incredible cell phone service they aren’t perfect, as is the case with all companies in this world. Here we list some of the negatives as of August 2015. These may not be actual negatives anymore as the company has made HUGE efforts in recent months to meet or exceed customers demands.

Customer support – FreedomPop does have a customer support number but we have received many complaints about it including long hold times and short hours for the help line. We found a contact form and a general FAQ/info page on their website and this may be your best route if you’re short on time. This reminds us of the complaints regarding magicJack’s lack of top-notch support. Though we again ask the question, do you really expect to get the same quality of customer service while paying next to nothing. It’s pretty simple if you think about it, the companies that provide super deals cannot possibly keep the same overhead as the more expensive multi-billion dollars companies and stay profitable.

Tricky upsales and charges set in place – When going through the signup process you are offered many upsales and ‘extras’. These aren’t designed to be tricky but they can be if you rush through the process. Just know that all of these beyond the base free plan will cost you something. Though most are $5-$10 and you will still be saving a TON over your previous carrier.


Final Thoughts On FreedomPop

There are many different wireless carriers to choose from, but FreedomPop is definitely one of the more honest, straightforward companies out there. This carrier is the only one to offer a completely free talk, text and data service with no contract whatsoever, which is fairly impressive on its own. The 4G speeds that FreedomPop subscribers get with these plans rival other carriers around the world, which is something that will definitely appeal to those who spend a lot of time going online with their phones.

The fact is that FreedomPop is what it advertises itself as being, which is a cheap (or even free) wireless carrier for those who are tired of signing one or even two year long contracts. This carrier really does allow its customers to cancel their service anytime they want without fear of any fees. The Premium Plus service from FreedomPop also has a lot of great features to offer, which is why it is worth considering for those who are thinking about switching from their current wireless carrier.


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Real User Reviews

Average rating:  
 40 reviews
by TW
Got no where

Run away. 59 days and counting. First phone defective. Second phone doesn't work either. I have talked with their so called customer service 20 plus times. All they really want to do is wear you down. All you will here is wait 48 hours and everything will be good, over and over. If anyone leaves a positive review about this company, they must be crazy. Run away!

by Joseph
Horrible Horrible Horrible

Worst phone service ever. I would have to be called three times in a row for one call to go through. The connection was always delayed-worse than video phones five years ago. The service is designed to scam as much money out of you as possible. My "free" service plan cost me nearly $70 the first month and calling customer service was a joke. I've been had. I'll take my lumps and move on but if I can spare just one person with this review I'll sleep easy tonight.

by Randy
Thieves

Bought two iPhones from them. Only discovered after we got them that we couldn't transfer our numbers. One of these "certified pre-owned" phones had a bowed screen (as in the battery was probably expanding and going to explode in a while." We returned them and after one month we are finally getting a refund on one of them. We have had to threaten filing complaints with Paypal and the BBB in order to get responses from them and we still haven't been fully refunded. As far as I'm concerned, they are nothing but liars and thieves.

by Nicole
Freedompop - Stay Away

Please warn all of your friends - easy to sign up with Freedompop, extremely difficult to get them to stop charging your credit/debit account (even if you switched to a "free" account) and impossible to transfer your telephone # to a real provider once Freedompop has it and you realize this provider is a farce. Very difficult - impossible really, to contact Freedompop as their hours are the same as most working people and the wait time can be more than an hour - even leaving a # they can call you back on doesn't work as I never received a call back using that method (it's been months since I left the call back number the first time...). I had issues with my phone not working due to an issue on their side, but it took me over 2 weeks to get them to respond to me - I had no phone for 2 weeks due to Freedompop's neglecting to answer me and they did not refund me for that time. Fair Warning to all that I wish I had received -Stay away from providers who offer "free service", but are impossible to get ahold of and/or to cancel your account - once they have your information (telephone #, charge account info) they have you stuck!!Again, Freedompop is easy to contact until you want to cancel service or have technical issues at which point the headaches begin - I have been trying to stop them from charging my account for 2 months and finally decided to freeze my charge account so that they could no longer charge me - a bit ridiculous for someone looking to cancel a service don't you think? I also need to stress the point that not evenAT&T could get freedompop to allow us to port our numbers back to AT&T forcing us to change our numbers after 10 years of having them - essentially Freedompop stole our numbers and according to AT&T we are not alone - don't be victims, stay away from Freedompop.

by Abigail Boidi
Beyond Atrocious, Deceitful and Horrendous

Great customer service MY ASS. Money back guaranteed MY ASS. Freedompop was by far the most horrible customer experience I've ever had in all my years of being an online consumer. Calling for months with no answer. Leaving messages with no response. Emails with no follow ups. I was to the point of pressing charges because they would not return my money due to a defective phone. I didn't receive full refund but I'm glad the nightmare is over.

by D. F.
Don't waste your time and money

I got my phone last spring (2016). It took one month of emails before someone in customer service straightened out my account and I was able to try to use my phone. I have not been able to complete a call using FreedomPop service without getting cut off in mid call. Whether or not my phone rung at my end when someone attempted to contact me was always a gamble. I went back to my previous carrier. I need a service that will actually make and receive phone calls. The phone was briefly good as a mini computer until it burnt up and shut down. I got a galaxy s5 because I wanted to sync it to my health device. What a disappointment, I really like Samsung. The only thing that is unlimited about freedompop is the amount of aggravation they are willing provide you for as long as you allow them.

by alex
Don't be fooled

Don't be fooled. Freedompop is pure garbarge. Their phones are garbage, their service is garbage, and their support is garbage.I paid $100 for one of their LG smartphones. Worst phone I ever had. It went from full charged to fully dead in 2 hours or less. I even replaced the battery, turned off bluetooth, alerts, wifi, you name it, and it wasn't any better. Service was also abismal. I could barely ever make any phone calls. Usually when I needed it most it wouldn't work, which was nearly always. Their phones are locked down so about all I can do with the phone now is use it as a paper weight. Thinking they would save me money was one of the worst mistakes I ever made. It has cost me plenty in so many ways.

by Sandra
FREEDOMPOP

Horrible service, never worked, tried multiple things and times. Assured multiple times it would work. Was charged three times for something that did not work and then would not refund my money!

by Bob
100% scam not free

Does not work on any phone. Pure crap. It will not let you cancel your bill. And it has been charging $12.99 every momth even though i signed up for the $0 a month plan

by Jenny
Freedompop Review

Everyone I knew warned me about not even bothering with freedompop, but it was such a good deal I caved. Got freedompop through a promotion as a trial. Thought it would be neat to try out since it was a cheaper alternative when communicating on the go for when I was traveling. Did NOT receive any signal on my trip, but if I was lucky I could get a straight 10 seconds of talking without the call dropping.Once the end of the trial month was nearing close I called to cancel. Their representative said that if I wanted they could switch me over to a FREE plan so that if I ever wanted to try them again I wouldn't have to pay for a new sim card.Guess who got charged this month? Lesson learned - nothing is free and everything about freedompop is trash.How it has a 2 star rating on this website is beyond me.

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