Table of Contents
- 1 Our FreedomPop Review
- 1.1 How Does FreedomPop Work?
- 1.2 Why Choose FreedomPop?
- 1.3 Getting Started With FreedomPop
- 1.4 Does FreedomPop Offer Services To Businesses?
- 1.5 What Are FreedomPops Service Plans And Pricing?
- 1.6 FreedomSpot Photon & Other Hotspot Devices
- 1.7 FreedomPop FAQ
- 1.8 The Good
- 1.9 The Bad
- 1.10 Final Thoughts On FreedomPop
- 2 Leave Your Review
Founded back in 2011, FreedomPop is a company that states it “believes mobile service should be free because it’s a right, not a privilege”. Because of this, FreedomPop strives to provide free mobile services including data, text and voice minutes to millions of users in the United States and Europe. Sound intriguing? Then keep reading our FreedomPop Wireless Review to learn more about how FreedomPop is able to offer free phone service to users, the various plans available, its features, and more!
Our FreedomPop Review
How Does FreedomPop Work?
Freedom Pop works by giving out 500MB of data free to users in addition to 200 voice minutes. Freedompop messaging is unlimited; however each message will eat up your data. This may sound like a dream come true, but understanding how FreedomPop works will give you an insight as to whether or not this is a good option for you. The company also offers various Internet only plans to satisfy the demands of tablet users.
This particular wireless carrier offers three different plans, one of which is free and all plans are month-to-month, so there are no contracts, activation fees, cancellation fees or credit checks. One of the primary reasons that so many people have switched is because they claim they do not charge hidden fees or require contracts of any kind for customers to use their services.
From techland.time.com – “Here’s one thing to know about FreedomPop’s free data service, which is already available today:
- FreedomPop uses Automatic Top-up to ensure you are never left without mobile data access when you exceed your monthly plan limits. The default top-up amount is $15, which you can turn off this feature at any time.
Finding the above stipulation on FreedomPop’s website isn’t easy. There’s no mention of them on the home page, nor on the terms of service page that’s linked from the home page. You’ll only find them on a separate “Service Plan, Equipment, and Payment Terms” page, which is linked from the main terms of service. Even then, the part about extra fees is buried beneath six other sections of legalese.
FreedomPop does give subscribers a chance to opt out of automatic refills on the final service activation page, but the wording (“To ensure uninterrupted service, top up my freedompop account”) is vague. It doesn’t say that the charge is recurring, nor does it mention the 100-MB trigger.”
Our review of the website revealed that there are a number of different FreedomPop phones to choose from, though you will have to make sure you select one that is compatible with the plan you are interested in. The company also offers BYOD (bring you own device) options but again, the phone you are wanting to use must be compatible with the Freedompop network. Some of Freedomp Pop’s phones are Certified Pre-Owned, but they are all said to be in excellent condition. You will be able to browse through all of the different plans and phones on the company’s website before deciding which one is right for you. This carrier offers a variety of the latest and greatest smartphones including the latest iPhones and Androids devices such as the Galaxy S series, so you will have a myriad of options to choose from.
Before signing up for the free 500MB of data and 200 voice minutes, we suggest you learn more about the features and options this service provides. Additionally, you want to weigh the pros and cons to see if a ‘free’ service like FreedomPop is for you, or if a pay as you go plan is going to be better for your situation.
Why Choose FreedomPop?
Certified Pre-Owned Phones
All of the Certified Pre-Owned phones that are sold by FreedomPop go through extensive physical damage and functionality tests as well as data wipes, factory resets, and advanced frequency checks to ensure they are in perfect working condition. There are many inexpensive Certified Pre-Owned phones so they are affordable for most people.
Free High-Speed Data & Minutes
Those who sign up with FreedomPop will automatically get 500MB of lightning fast movie streaming, downloading and data for free each month, which is a feature that you will not find with any other wireless carriers. Even plans with additional data from this carrier only cost a fraction of the price that Verizon and AT&T charge. Also enjoy 200 voice minutes for free each and every month.
Another great thing about Freedom Pop Phone service is the fact that you never have to sign a contract like with so many other mobile carriers, this gives you the option to cancel your service whenever you want without having to worry about commitments or fees of any kind.
Premium Plus Service
Freedom Pop’s Premium Plus service is available for just $7.99/month, providing you with access to Sprint’s voice network through FreedomPop’s premium voice, as well as Wi-Fi tethering, and visual voicemail through the Freedom Pop Voicemail Android app. This voicemail Android app will allow you to receive, manage, and store all of your voicemails efficiently, as well as recorded personalized greetings for anyone who calls you. The Premium Voice feature ensures high-quality voice, even when the network connection is low. Wireless tethering allows you to turn your phone into a Wi-Fi hotspot, enabling you to connect up to 8 different devices wherever you go. Data Rollover (for an additional fee) allows you to roll over all of your unused data and accumulate up to 20GB, which you can use anytime you want.
Instead of having one allocated phone, the company allows you to use the same number on any of your phones simply by downloading the FreedomPop application to your mobile device. This application is available in both the Google Play Android store and the Apple iOS store!
Bring Your Own Device
You can set up your existing phone with the FreedomPop service (providing it passes their requirements), or you can purchase a no contract device from their website at a great rate.
Super Cheap Plans For Those That Want More
Great plan options for paid users wanting more for less than the going rate. Plan options ranging from 2GB up to 10GB.
Getting Started With FreedomPop
If you want to get started with FreedomPop you can purchase one of their phones, or see if your phone already meets the eligibility requirements via their website. If you already have a phone, you are charged a fee for the use of FreedomPop; however this is waived if you buy one of FreedomPop’s smartphones via their website.
Once you’ve got your phone sorted out, you’ll have to create an account. The account is created online and will guide you through a step-by-step process of setting up your phone and service. Once the phone is linked to your account, you should be able to use your FreedomPop service almost immediately.
For setup of your USB modem or hub, consult the instructions provided or follow the video tutorials on FreedomPop’s website.
Does FreedomPop Offer Services To Businesses?
Yes they do actually. It’s not well known but FreedomPop does offer business cell phone service at considerably lower pricing than businesses are use to paying. For further details please see our review of FreedomPop Business.
Bulk Purchasing – Get even cheaper phones than FreedomPop already offers when your business purchases phones in bulk. Buying a lot of data? Purchasing it in bulk can further reduce already rock-bottom prices.
Unified Billing – Enjoy the easy and convenience of a single bill not matter the size of your account
Discount Pricing – Get even further discounted prices from already industry low prices. The more lines the more you save
Dedicated Account Management – Businesses need help right away when there is an issue with their phone service or they can lose valuable customer. Get premium customer service and attention whenever you need help with a dedicated account manager.
What Are FreedomPops Service Plans And Pricing?
FreedomPop offers a number of different plans that you will want to know about so you can choose the one that will meet all of your specific needs.
Talk, Text & 500MB LTE Data
With this plan you will get a total of 200 talk minutes, unlimited text, and 500 MB of data for FREE. This is a monthly plan, which means that you can cancel anytime you want. This plan runs through the Sprint network and is free forever with the same great service Sprint offers their customers but at a fraction of the price. This is the world’s only 100% free mobile phone plan (as of July 2017).
#1 Unlimited Talk & Text with 1GB LTE Data
One plan that FreedomPop offers includes unlimited talk and text and 1GB of data for the low monthly rate of $19.99. With this plan the first month is free and no credit check is required. This plan, like all of FreedomPop’s other plans, is month-to-month, so you can cancel at anytime time without incurring any fees whatsoever. The 1GB of full speed data will allow you to browse the web on your mobile device faster and more cheaply than ever before.
FreedomPop offers their premium plan in several options for those who may need more data. 2GB – $24.99, 3GB – $29.99, 4GB – $34.99. All of these plans include unlimited talk and text.
Internet Only Plans
FreedomPop offers several often changing internet only plans for tablet only users. These internet plans include a number of hotspots nationwide that are also changing often and the company is always adding more hotspots monthly.
FreedomSpot Photon & Other Hotspot Devices
What are they?
The Freedom Spot Photon, Photon Platinum, Photon LTE, FreedomPop Supernova and many more are internet devices that allow users to create a 4G mobile hotspot wherever they are at, be it at home for emergencies (power or Internet goes out) or on the go while traveling in their car. Each device comes with 500MB of data (4G only) for free each month and several options to upgrade and pay for more data. As of now you can get 500MB (all-networks) for $3.99 per month, 3GB of data for $28.99 per month, 4GB of data for $34.99 per month, 5GB of data for $39.99 per month, 10GB of data for $74.99 per month. All plans are an absolute steal compared to Verizon, AT&T and T-Mobile who offer similar hotspot deals for $76 or more.
How They Work?
The older Photon’s only work on Sprints 4G WIMAX network so no LTE service but they are still lightning fast at up to 12 MBPS. The Supernova and Spot Photon LTE obviously work with LTE data so you can get even faster speeds.
Fortunately for families each device can work with up to 8 Wi-Fi enabled devices and they are all about the size of a credit card, small enough to fit in your pocket. They each come with a battery life of over 6 hours which means using them is a great way to keep the kids entertained during those long road trips your family will be taking this summer.
How much do they cost?
Currently the Franklin Wireless R850 4G LTE Hotspot can be purchased for $59.99 (normally $179.99) on the official company site and the Novatel Wireless MiFi 500 4G LTE Mobile Hotspot can be purchased for $129.99 (normally $199.99). You can also find the older hotspot devices on the company’s website or on Amazon for $50-$150.
Before using the device you must register is with FreedomPop or the approved carrier of your choice (not all carriers allow use of a Wi-Fi hotspot device). E911 location information will not be provided or will be inaccurate for calls served through the use of these devices.
1) How is the FreedomPop coverage map?
As of this article the company uses the Sprint network for its services so it should be pretty good, although the coverage likely isn’t up to par with Verizon, AT&T or T-mobile. Of course that’s a matter of opinion as Sprint coverage can’t be horrible considering it has several million very satisfied customers in the US.
2) What is FreedomPops customer service phone number?
Despite rumors that there is no FreedomPop number we were able to find one. If you are having issues with your service you can call 1 (888) 743-8107. We have heard that there is a long wait time so make the call when you have some time to spare and be prepared to wait for awhile or hope that the other rumors that we have heard about them vastly improving wait times are time.
3) Does FreedomPop Have An App?
Yes, actually they do. More on that coming soon!
Fairly cheap even with the extra fees – if you’re looking at a cell phone bill of over $60 from a normal provider, you’re likely going to be saving some money with FreedomPop even if you add in the extra fees, premium use, and active status charges they confusingly throw at your.
Fair amount of devices to choose from – while it’s said that the devices are refurbished Sprint phones that are offered on contract, you’ll actually find that you have a pretty decent selection of Android and Apple devices to choose from.
Free 500MB – one of the best features is that this is a good option for light phone users. You get 500MB of data for free from FreedomPop before you need to start paying something. For those who don’t watch a myriad of movies or download extensive amounts of games, this is a great option that can save you a fortune because, well, it’s free.
Free International Calling – There is also free international calling, which is a particularly great feature for those who have friends and family overseas.
Free International Texting Over Wi-Fi – You will also never have to pay anything for calls and texts that are sent/received over Wi-Fi to over 50 different countries and there are discounted for rates for country-specific plans.
30-day Money Back Guarantee – If you still don’t feel completely comfortable making the switch to FreedomPop, you will want to keep in mind that there is a 30-day money back guarantee with no questions asked.
Though FreedomPop is an incredible cell phone service they aren’t perfect, as is the case with all companies in this world. Here we list some of the negatives as of Spring 2017.
Customer support – Update: FreedomPop has beefed up their customer support team and had been able to provide much better customer service as a result. With wait times significantly reduced and it being much easier to get a real person on a support call FreedomPop customers are finding a much better level of satisfaction. They are working hard to continue to improve customer service according to a FreedomPop rep in June 2017 “We also have a devoted customer service team that can be reach by phone and e-mail and an extensive support page with forums that are constantly being updated. The wait time has also improved significantly.”
FreedomPop does have a customer support number but we have received many complaints about it including long hold times and short hours for the help line. We found a contact form and a general FAQ/info page on their website and this may be your best route if you’re short on time. This reminds us of the complaints regarding magicJack’s lack of top-notch support. Though we again ask the question, do you really expect to get the same quality of customer service while paying next to nothing. It’s pretty simple if you think about it, the companies that provide super deals cannot possibly keep the same overhead as the more expensive multi-billion dollars companies and stay profitable.
Potential Company Contacts
- Support Phone#: 888-743-8107
- Support Email: firstname.lastname@example.org
- Support URL: support.freedompop.com
- Forums: https://forums.freedompop.com/
- Social Media: Instagram (instagram.com/freedompop)
- Facebook (facebook.com/FreedomPop)
- Twitter (twitter.com/freedompop)
Potentially confusing upsales and extra charges – When going through the signup process you are offered upsales and ‘extras’. These can be tricky if you rush through the process and you may be surprised when your bill comes and it isn’t free. Just know that all of these beyond the base free plan will cost you something if you don’t deselect them during the purchase process. Most of the fees however are only $5-$10 and you will still likely still be saving a significant amount over your previous carrier.
Final Thoughts On FreedomPop
There are many different wireless carriers to choose from and FreedomPop is on par with the others in regards to a confusing billing processes and add-on service fees. However, they are the only carrier to offer a completely free talk, text and data service with no contract whatsoever (provided you catch and deselect all of the upsales), which is fairly impressive on its own. The 4G speeds that FreedomPop subscribers get with these plans rival other carriers around the world, which is something that will definitely appeal to those who spend a lot of time going online with their phones.
The fact is that FreedomPop is what it advertises itself as being, which is a cheap (or even free) wireless carrier for those who are tired of signing one or even two year contracts. This carrier really does allow its customers to cancel their service anytime they want without fear of any fees. The Premium Plus service from FreedomPop also has a lot of great features to offer and may be for some people who need a more robust plan.
Leave Your Review
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OMG -- FreedomPop -- stay away - far away!
You cant get hold of live person -- and if you can - like the sales dept -- they just transfer you to automated support.
WAY too easy to go over the "free" 200 meg data - and when you do (and u easily will) - bam! - $20 "credit up" charge on your credit card.
and every month at least a couple charge fees to keep your account active.
so -- I want to find out if I'm gonna get a refund for canceling service; and from the website (or by phone if you call in, ie. the stupid automated system) -- both says to put in a ticket.
but to put in a ticket you have to a premium support fee of $6 a month -- forget that!!!
so YOU CANT put in a ticket!!
Pay $6 for a question of whether I will get any kind of refund ??!! -- again forget that!!!
I ended up canceling out of complete frustration.
Then found their "terms and service agreement" -- it basically says "no refunds" - so now im out another $28 from canceling 2 devices.
worse piece of crap internet hotspot service company I've ever had.