Recently there has been a lot of bad talk about the magicJack customer service and people being upset that they can only be reached via online chat. I can certainly understand this concern and that’s why I’ve taken the time to do some deep digging to find out whether they really have a customer service telephone number or not.
After an exhaustive search I discovered a secret customer service telephone number that nobody else seems to know about. When I called the number I got a recording that said “press 1 for sales”, “press 2 for technical support”, “press 3 for order inquires or billing”. So it does appear that you can now get a live person for technical support, though I didn’t verify this (the whole thing could be an automated system).
If you can reach a live person through this number the company has certainly kept this ‘secret’ number under wraps. I’m not sure whether you can actually get technical support from it or not but hey, at least its a working number that allows you to speak with a real person.
*Please don’t abuse this telephone number or the company is likely to shut it down and then it will be ruined for everybody.
MagicJack Information Line – (561) 594-2140, 1-844-866-2442 – Both of these numbers are a recording that give you 3 options to choose from sales, technical support, or order inquires/billing.
Bill inquiries outside the U.S – 1 (561) 594-9925 – This number is a exactly the same as the one above but for calls coming from outside the U.S.
Sales – 1-800-magicJack (1-800-624-4252) – This number tells you to hang up and use chat support if you are looking for technical assistance and then goes to the sale portion where current and new users can make a phone order.