Both RingCentral and 8×8 have a primary focus on small business accounts and are considered small business VoIP providers. Although anyone can get their services it would make little sense for someone with residential needs to get either service. For more suitable and cost saving residential VoIP options one should consider magicJack, NetTalk or BasicTalk.
Ring Central Inc is a US based VOIP Service provider with an extensive range of products designed to meet needs of its clients looking for a cheap costing saving VoIP business line. Ring Central is a pioneer in the field of cloud communications and business VoIP while boasting a subscriber base of over 300,000 and a highly rated 24/7 dedicated customer service center. Their focus is on ensuring the satisfaction of their customers through top notch customer support.
Being one of the leading Cloud based communication companies their products are tailored to the needs of the small businesses and have the flexibility to grow with the needs of their clients with the features such as a virtual conference room, faxing, softphone, mobile intergration and international calling facilities. These features make them an ideal candidate for the needs of both large and small business along with growing businesses that are cost conscious at inception.
Being one of the main competitors of RingCentral, 8×8 has a very similar range of high end features which enable them to compete well with RingCentral. Compared to RingCentral, 8×8 is fairly new in the Business VoIP market but this is actually a good thing because for customers because they are intensely focused in on providing quality services and features to attract newer and retain current business users.
RingCentral vs 8×8 – Basic Plan Comparison
Perhaps the most important factor for any business is to ascertain the price and value added services offered to them. This along with the consideration of future plans of growth and the product’s ability to support their growth potential is important for each and every business to consider.
RingCentral offers three different VoIP packages (Standard, Premium and Enterprise) which any business can choose based on their needs. RingCentral also offers a 30-day free trial period where clients can experience the quality and features of RingCentral at no cost.
Standard Package Details – $24.99 per month, 1,000 minutes, up to four people on any conference call, free Mobile apps and integration with outlook, Google box and Dropbox.
Premium Package Details – $34.99 per month, 2,500 minutes, up to twenty-five people on any conference call, HD Voice, Multi-Level attendant + all standard package features of RingCentral.
Enterprise Package Details – $49.99 per month, 10,000 minutes, up to fifty people on any conference call + all standard and premium package features of RingCentral.
Extensions – $34.99 per month for the first user, 2-19 users for $29.00 per month for each added user.
RingCentral also offers several add-ons for extra numbers for faxing and calling needs per your particular businesses needs. These prices vary from client-to-client based on what package you have and how many extra numbers you may need.
- Virtual Office Package Details – $19.99 per month with free mobile integration, great call quality and unlimited people on any conference call.
- Virtual Office Pro Package Details – $49.99 per month with Fax, Chat, HD voice and unlimited people on any conference call
- Extensions – $19.99 per month per user
8×8 is a great alternative to RingCentral and provides its clients with two broad plan options including “Virtual Office” and “Virtual Office Pro”. Both of these products are packed with value added services meant to make the experience of the user hassle free and unique. These packages come with many features such as conference calling, the ability to store custom greetings, virtual assistant and free installation. 8×8 has very competitive prices which are ideal for any new business that is in need of a quality VoIP Business Service Provider while keeping costs low.
RingCentral vs 8×8 – Features Comparison
Both companies pack a ton of features which are essential for any business to stay up to date and ensure quality service and communication with their clientele. Both have a very similar set of features which put each of these products on par and makes the two companies direct business VoIP competitors, competing in the exact same niche. Their prices plus awesome features, top notch customer service, and high quality phone service establishes each them as two of leading names in the small business VoIP providers industry.
Both RingCentral and 8×8 have mobile integration features with iOS and Android support by simply doing a quick download of their respective apps but RingCentral takes the cake here as it also supports blackberry phones, thus increasing the options available to their customers.
RingCentral provides its users with four different fax plans which allows users to choose per their faxing volumes. The faxing rates are as follows for total fax pages per month and each Internet faxing plan is ala carte – 500 fax pages per month for $7.99, 1,000 fax pages per month for $12.99, 2,500 fax pages per month for $49.99 or unlimited fax pages per month for $39.99. 8×8 offers unlimited Internet faxing but only with the Virtual Office Pro plan. RingCentral is clearly better for low volume faxing needs because they offer cost savings with super cheap A la carte options but 8×8 is clearly the winner for high volume business faxers since theirs is included with the $49.99 per month plan.
Both companies have great conference calling systems with 8×8 providing unlimited callers per account where as RingCentral limits the number of callers in on a conference call based on the users package. 8×8 clearly is ahead on this one while also sticking to their trend of simplicity.
To keep your callers entertained and engaged both companies provide music while on hold with their music facility features. Both also offer a choice of professional voice actor services as well as an option where businesses can select or even upload their own customized messages.
When it comes to international calling RingCentral is certainly the better option providing an unlimited international calling option for a price of just $39.99 per month while 8×8 offers international calling only to limited countries. If you are a high volume international caller you will save money by going with a flat rate plan and have more options of countries to call. If your international calling needs are to a minimum you can likely get by with 8×8’s international calling options.
Both companies provide softphones and virtual live assistant functions making them a perfect companion for any business environment
8×8 vs. RingCentral Call Quality and Customer Service
With both companies being advertised as business VoIP cloud communicating services it is of utmost importance to compare the call quality on both products. Luckily, both RingCentral and 8×8 provide HD voice seamless calls with very few if any disruptions or problems but when it comes call quality. When it comes to customer service RingCentral, with its 24/7 dedicated customer services, certainly would be far more pleasing to customers as compared to 8×8’s US based Customer service which is operational from 8 am-9 pm ET, Monday-Saturday. They do however offer emergency support 24/7 but it was unclear what this includes.
With amazing features and quality services both companies have carved a niche for themselves in the business VoIP industry and are suitable for different businesses based on the businesses specific usage needs. When it comes to RingCentral they boast great international calling options and usage based plans which are more suited to smaller cost conscious businesses while 8×8 with its simple and hassle free options are a better fit for businesses who want to avoid complexity or have a high volume of usage.
My Other VoIP Comparison
I wrote a handful of VoIP Comparisons because I want you to be informed! Please read them for your convenience.
magicJack vs. Vonage – Vonage is very well known but so is magicjack, who came out on top?
magicJack vs. Ooma – Ooma is also very well known and a great service but magicJack may be better! Read on to find out.
magicJack vs. Basic Talk – Basic Talk is a Vonage owned subsidiary trying to compete and steal magicJack’s market share but it’s more expensive…
magicJack Go vs. NetTalk Duo Wifi – Both companies upped their game with these new devices but sometimes this can be confusing
magicjack vs. NetTalk – magicJack was the first of these two companies and still reigns supreme.