RingCentral and Google Voice both offer VoIP features that various types of businesses have been using for different reasons. To get a better idea about what RingCentral and Google Voice have to offer, you can check out our post below. It includes the customer support options, integrations, main features, and pricing plans that both of these VoIP services have to offer.

By the end, you’ll be feeling more assured about which VoIP service is the right choice for your company’s communication needs.

Our Comparison of Google Voice G-Suite Phone vs RingCentral


Ring Central Overview

RingCentral was created to provide businesses with an easier way to communicate with other employees and customers via a cloud based system. This allows your business to improve customer service ratings and be more productive when it comes to meetings and important phone calls. There are many VoIP features available that include messaging, video, and audio calling which companies take advantage of to improve the way people collaborate daily.


Google Voice Overview

Google Voice enables companies to manage their calls through a phone system that can be easily integrated with Google and Gmail accounts that already exist within your business. Businesses that are on a tighter budget find that Google Voice is a good option for them to start with and be able to use some of the VoIP features to help employees work together and communicate better with customers.

GV is a fine alternative to Ringcentral for some businesses but not all. Read on to learn more about why.


RingCentral Main Features

  • Call reporting
  • Call monitoring
  • CRM integration
  • Call routing
  • Caller ID
  • Conferencing
  • Call routing
  • Voice recognition
  • IVR recognition
  • Voicemail
  • Video conferences

RingCentral offers many benefits including a total of 12 integrations with some of the main apps including G Suite, Dropbox Business, Microsoft Outlook, Microsoft 365, and Zendesk.

These are pretty common apps that many businesses use regularly. If this is the case for your company, you’ll find that integrating RingCentral into your communications can be a smooth process.

In addition to these useful integrations, RingCentral’s VoIP features are also compatible with a variety of devices. You can use RingCentral with Android and Apple devices, as well as Windows mobiles. This means that you can implement RingCentral into your business and be sure that your employees can start using it on different devices.

Team members who are on location can easily keep in contact with people who are working remotely which can help to prevent delays and increase overall productivity. Moreover, your employees are able to have a more reliable form of communication with customers which is a big plus for any company.


Google Voice Main Features 


  • Number porting
  • Calls via email
  • International calls
  • Voicemail transcripts available
  • Block callers
  • SMS to email
  • Conferences
  • Customized greetings
  • Do not disturb mode included

Google Voice has 6 integrations available, which is fewer than RingCentral. However, it’s not always about quantity as your business may find certain apps to be more useful than others. You can use Google Voice with Grasshopper, Google Meet, Copper, VictorOps, TickTick, and Salesboom CRM.

Android mobiles and iPhones can be used with Google Voice which enables employees who have these devices to use the VoIP features easily. There aren’t as many devices compatible with Google Voice compared to RingCentral, which could make the integration process a little more of a hassle.

Having said that, most people use Android or Apple devices, so, you may find that this isn’t as big of an issue.


Calling Plans & Pricing 

RingCentral

There are four pricing plans available with RingCentral that include the following:

  • Essentials – $19.99 per user per month when billed annually or $29.99 per user per month when billed monthly
  • Standard –  $24.99 per user per month when billed annually or $34.99 per user per month when billed monthly
  • Premium – $34.99 per user per month when billed annually or $44.99 per user per month when billed monthly
  • Ultimate – $49.99 per user per month when billed annually or $59.99 per user per month when billed monthly

Google Voice

Google Voice’s VoIP features are available for free when you’re making calls to areas in the U.S. and Canada. When you’re making calls to other locations, there may be a fee involved which will vary depending on your locations and the place that you’re calling.


Customer Support 

RingCentral

RingCentral users are given a great variety of customer support options that they can use to get in contact with a representative if they’re experiencing any problems. There’s an online chat system, phone number, knowledge center, and video tutorials.

The online chat system and phone number are ideal for times where you may want to directly contact someone from RingCentral to receive assistance or have any questions answered.

You can use the knowledge center for smaller issues or to try and solve the problem yourself if you’re not able ot get through to a customer support member. Companies are also able to make good use out of the video tutorials as it makes it easier for employees to learn how to use the new system.

Google Voice

An online forum is available with Google Voice that you can use to search issues that you’re experiencing and get help from others that may have had similar problems. They also provide tutorial videos that are handy for providing your employees with an easy way to learn how to use Google Voice’s VoIP software.

So, there aren’t as many customer support options available with Google Voice compared to RingCentral which can be a big issue for some companies. This is especially the case if you’re not feeling confident about making the move from traditional phone lines to a cloud based communications system.


Do RingCentral Offer a Free Trial?

Yes, RingCentral offer a free trial period. This gives you the chance to see whether their VoIP features are a good match or not for your company before you start paying for the service.


What Size Businesses Usually Use RingCentral and Google Voice?

Small, medium, and large companies have been using the VoIP features on offer from RingCentral. Google Voice, on the other hand, tends to be used by smaller companies.


Does Google Voice or RingCentral Offer API? 

Currently, Google Voice doesn’t include API, whereas, RingCentral does.


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Verdict of Google Voice vs RingCentral 

Google Voice is a VoIP service that businesses can use to keep their costs low due to how their features are available for free. However, there aren’t as many customer support options, integrations, or compatible devices in comparison to RingCentral. Therefore, larger businesses may find that the cost of RingCentral is worth it due to how it can make an impact when it comes to improved collaborations among employees, as well as better communication with customers.

Be sure to use the details found throughout our post to make the best decision about whether RingCentral or Google Voice is the right VoIP service provider for your business.