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When it comes to running a successful business in today’s climate, having a high-quality VoIP system is a factor that’s vital. If you’re looking to save money while being able to scale your company, you may have been looking at Vonage Business and Ooma Office VoIP services.

These 2 service providers are among some of the best that the industry has to offer. They have been around for many years and have gained some fantastic experience with all kinds of businesses.

In this post, we’re going to put these VoIP service providers against one another so that you can easily distinguish between the key differences.

There are some similarities with these VoIP providers, but by the end, you’ll be left with a better idea of which one would be best for your business.

Vonage Business or Ooma Office: Which is better?

Ooma vs Vonage Business

Vonage Business Overview

Vonage Business has a number of excellent tools that you can use to take your business to the next level. We found that their contact center is a feature that has a lot of key benefits that businesses have been thriving with.

This contact center includes call monitoring, group calls, and queues for customers waiting in line to get in contact with someone in your business. There are some great call waiting options available too.

Staff is able to boost their productivity by making use of the click-to-call-me and click-to-dial functions.

Having said that, Vonage Business offer a lot of these features with additional costs. So, you’ll need to think about whether your business would be able to maximise these features and make them worth the cost.

  • Has more than 40 VoIP features available to use.  
  • With a portal that can be accessed on the desktop and mobile app, you can be sure to alter any settings any time of the day, wherever you are.  
  • The mobile conferencing tool lets multiple people collaborate together online, which means your teams don’t have to all convene in one area to get work done.  
  • Vonage has a ton of ways that it can be integrated into your business – this includes Microsoft Dynamics, Salesforce, G-Suite, Zendesk, and many more.  

Ooma Office Overview

Ooma has taken a more stripped down approach to providing businesses with VoIP services. So, don’t expect to find as many features compared to Vonage.

However, that could be exactly what your business needs. Maybe you can benefit the most from using the fewer, but still important, VoIP services that Ooma has to offer.

Growing businesses are able to benefit from the caller ID, unlimited calls in Canada and the US, and a number transfer that can be done for free. Similarly to Vonage, Ooma also has some add-on options, such as making calls internationally and toll-free numbers.

  • Offer free calls in Canada and the US.
  • With 25 VoIP tools, you can save yourself any confusion with having too many options and not being able to clearly see how much it’s going to cost you.  
  • An online demonstration video is available that makes setting up Ooma Office very easy and there’s no experts needed.  
  • Ooma Office has a mobile app that lets you forward calls directly to other staff members to ensure that your business can function well, even when employees are on the move.  

Ooma Office Versus Vonage Key Features Comparison Chart

Vonage Business Ooma Office
Ease of Use Vonage Business has a ton of features on offer that can make it a little more complicated for businesses to get used to initially.

Their Essentials Plug and Play function lets you use smartphones with the app to access desktop features.

This provides businesses with an easy way to be able to access what they need, as long as the phones are compatible with the service.

Ooma takes a more simple approach.

All you need to do is plug the Ooma base into the internet and phone line, and that’s all the set-up that’s required.

You’re also able to connect your mobile phones to be able to access everything by downloading the app.

A total of 20 phones can be connected via a wireless connection too.

Basic Features Vonage Business has a total of 40 features on offer and many of these tools are based around consolidated communication.

You’re able to have video conferences and instant messaging between different branches.

However, many of these features come at an additional cost. For example, call recording and visual voicemail will mean paying extra on top of your plan.

Ooma 25 features, which is a fewer number of tools that may be more suitable for smaller and growing businesses.

If you’re looking to keep your costs down while also expanding, the more basic features that Ooma has to offer may be best.

A virtual receptionist is available, which means you can instantly provide better customer service.

There is also music available when customers are on-hold, as well as ring groups that can be handy for small teams of staff.

All of the basic features that Ooma has to offer are available in the plan that you’re paying for.

Calling Features The calling features are enhanced with Vonage because they have more tools that can be very useful.

With a contact center, you’re able to set up call queues, group calls, cal monitoring, click-to-dial, and click-to-call-me.

These calling features are incredibly useful for helping employees be more productive.

However, some of these features will cost you extra, so you’ll need to consider whether the benefits are worth the additional price.  

Ooma offers more basic calling features compared to Vonage. They have unlimited calling in Canada and the US, while also offering a number transfer and caller ID feature.

In addition to this, international calls and numbers that are free from toll can be implemented for an extra cost.

Integrations Vonage Business has more integration options available compared to Ooma Office.

You can easily integrate the following by using Vonage:

  • Microsoft Dynamics
  • Zendesk
  • G-Suite
  • Amazon Chime Pro
  • Bullhorn
  • Netsuite

Since Vonage are focused on larger companies, they can also tailor the integrations to additional software and programs that your business may be using.

Ooma has a far more limited number of options available when it comes to integrations.

It’s able to work with Dropbox, which is where the possibilities end.

However, smaller businesses may not make use out of all the integrations that Vonage have to offer.

Calling Plans & Pricing

Vonage Business Ooma Office
Vonage Business have a total of 3 different plans that are tiered and they include the following:
  • Mobile – $19.99 per month for each user
  • Premier – $29.99 per month for each user
  • Essentials – $39.99 per month for each user
Ooma has a more competitive price for their calling plan.

Their only plan that they offer comes at $19.95, which is cheaper than the basic option offered by Vonage.

This plan can be used by a maximum of 20 users. It’s a more basic plan that could be better for smaller businesses that wouldn’t benefit from all the features that Vonage have available at higher prices.

Customer Support

Choosing a VoIP service provider nowadays means that you’re going to be going to be using cloud-based systems that replace the traditional phone lines. Therefore, you’re going to want to have the peace of mind in knowing that your VoIP provider can be contacted via reliable streams to help you if anything goes wrong.

Take a look below to learn more about the kind of customer support that Ooma and Vonage have to offer.

Ooma

Ooma have support available 24/7, around the clock. There’s a live chat option that makes it incredibly easy to ask questions and receive speedy and helpful responses from staff who know the ins and outs of the service.

This live chat is great if you simply have a quick question, or are looking for a way to troubleshoot an issue. They have an FAQ page available that can be a good way to get information if you’re struggling to get in touch with a person in customer support.

Their phone lines are up every day, but only during office hours. So, if you had an issue after-hours, you’d have to use the other options to figure it out or wait until the next day to receive more support.

Vonage

Vonage also have support options available 365 days of the year. Their phone support is up and running during office hours and the staff is very knowledgeable to ensure that you receive the help that you need.

Due to the portal that’s available on desktops and the mobile app, you’re able to easily alter any of your VoIP settings from anywhere, at any time of the day or night.

However, unlike Ooma, they do not have a live chat option available to ask questions and receive quick answers from.


Verdict of Vonage vs Ooma

So, that concludes our review on what Vonage Business and Ooma have to offer. You now have a better understanding of the kinds of features and benefits that they can have for your business.

These 2 VoIP providers are clearly meant for different businesses.

Vonage has a lot more tools available that would only be useful when being used in larger businesses where there’s a higher flow of calls to deal with. Their virtual receptionist and call queues can improve customer experience.

In addition to this, the group calls, click-to-call me, click-to-dial, and video conferences are awesome for boosting the productivity among your staff. Larger businesses have a harder time bringing people together for collaborative work. Well, these features make working in teams, across different branches, a lot easier.

Having said that, these features come at a higher cost compared to the more basic tools offered by Ooma Office. Therefore, it’s important for you to think about whether your business would be able to make use from these features to make them worth the additional price.

Overall, Ooma is best for startups, small businesses, and maybe even businesses that are currently growing but at a slower rate. They have a cheaper monthly plan which can be easily implemented into your business.

You should also consider that their integrations are next to nothing (aside from Dropbox). But this may not be an issue for smaller businesses.

Vonage is the better option for businesses that operate on a larger scale and want to have more options available for further expansion. There are far more integration choices available that mean you can easily incorporate their VoIP services into your business.

The mobility is also better for being able to have conferences via the mobile app,

Ooma has a more basic plan that can provide smaller businesses with just what they need, without having too many options and complications. Vonage cater to the businesses that are larger and wanting to expand while ensuring that their VoIP service can keep up with their needs.