Mitel and Ooma Office both provide great VoIP services that many businesses can benefit from, however, it can be tricky trying to pick a VoIP service that’s right for your business. That’s why we’ve put together this post that compares the main features, customer support options, and pricing plans that Mitel and Ooma Office have to offer. By the end, you’ll have a better idea about which one of these VoIP services is right for your business.

Our Comparison of Mitel vs Ooma Office


Ooma Office Overview

Ooma Office’s VoIP features enable businesses to simplify their communications by being able to manage them in one centralized location. These VoIP features also allow employees to have an easier time staying in contact with other team members for improved collaborations. They can also remain in contact with customers which can improve your company’s customer service ratings.


Mitel Overview 

Mitel helps businesses to manage their inbound and outbound communications by providing them with a centralized phone system. This makes it easier for companies to keep track of their communications while helping employees stay in touch with customers to improve customer support. Furthermore, Mitel’s VoIP features are easy to use and help your employees work together and communicate, regardless of where they are.


Ooma Office Main Features

  • Call forwarding
  • Extension dialing
  • Voicemail greetings
  • Voicemail to email
  • Caller ID
  • Toll free & local numbers
  • International calling
  • Conferences

Ooma Business enables businesses to integrate their system with various programs with some of the main ones include MS Dynamics, Zendesk, Google Gsuite, Office365, and Salesforce. If you use these apps already, it can make it easier for your employees to learn how to use the new system. As a result, the integration process can be quicker.

You can also use Ooma with a range of devices that includes desktops, as well as Android and Apple devices. This ensures that employees are able to easily stay in communication with each other for important meetings and messages, no matter where they’re located. They can also speak with customers and provide them with assistance, regardless of whether they’re in the office or not.


Mitel Main Features 


  • Contact history
  • Call recording
  • Call list management
  • Call transfer
  • Messenger
  • Communication management
  • Call scripts available

Mitel has fewer integrations compared to Ooma Office as they only include Tigerpaw, AuguTech, WebRezPRo, and InGenius. There are some companies that may find these integrations useful which can make the process of implementing Mitel quicker and easier. However, many businesses may be disappointed with these integrations if they don’t use them.

You can also use Mitel with Apple devices and devices that have internet access. This may be a little disappointing for Android users as Mitel’s VoIP features aren’t as easily accessible. However, Apple users find that they’re able to easily communicate with customers and other employees while they’re on the move.


Calling Plans & Pricing

Ooma Business

Ooma Office has two pricing plans that include the following:

  • Small Business – $19.94 per user per month
  • Enterprise – You can get in contact with Ooma Office to receive quotes for their Enterprise plan.

You can use Ooma’s VoIP services without a contract which enables companies to have the freedom to cancel the service at any time and not have to be committed to long term payments.

Mitel 

To receive prices for Mitel’s VoIP services, you’ll have to get in contact with them directly. You can provide them with the number of users you want to have on the system, as well as the kinds of VoIP features that you want to have included. Mitel can then give you a quote for their services.

When it comes to getting prices from Mitel, you’ll have to contact them to receive a quote. You can let them know about the number of users that you want to have on the system, as well as the types of VoIP features that you want to use to receive a customized quote.


Customer Support

Ooma

There’s a phone line, email address, ticketing system, and online chat feature available with Ooma. This can be fantastic for businesses that want to be able to speak directly with an expert from Ooma. If you’re experiencing any issues, you’re able to get help directly from a representative which makes their customer support more reliable.

Ooma also have a support section online that includes guides that can be handy for allowing employees to search up queries and learn more about using the new VoIP system.

Mitel 

You can contact Mitel by using their online chat system or phone number. Therefore, you can directly speak with a representative from Mitel to get expert help. For many companies, this will be a big bonus as it means that they can rely on the customer support options to get help from the experts when it comes to more complex issues.


What Languages Are Supported By Ooma Business & Mitel?

Mitel supports an impressive range of 22 languages including English, Chinese, Japanese, Korean, Portuguese, Polish, French, Arabic, and more. Ooma Office, on the other hand, currently supports English.


Does Ooma Office & Mitel Offer Free Trial Periods?

Mitel doesn’t offer a free trial, but Ooma does.


What Types of Companies Use Ooma Office & Mitel?

Both Mitel and Ooma are used by small, medium, and large businesses.


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Verdict of Mitel vs Ooma Business

After checking out our comparison post of Ooma vs Mitel, we hope that you’re able to pick the one that’s best for your business. They both have VoIP features that small, medium, and large businesses can benefit from to improve their communications. However, the integrations available with Ooma Office are more useful compared to Mitel, which could be a big deciding factor for many.

Be sure to consider the customer support choices, main features, and pricing plans that both of these VoIP services have to offer so that you can pick the one that’s right for your business.